Cloud Gaming Touch Controls not Visible

I understand your problem, I will leave you a few steps to follow below, to see if we can solve it!

Clear app cache and data: Go to Settings > Apps, select the app, then select Storage > Clear cache. Then select Storage > Clear Storage

Uninstall and reinstall the app: Press and hold the app icon until the Uninstall option appears. Then reinstall the app from the App Store

Check your Apple device's settings for cloud gaming: Make sure your device meets the minimum system requirements for cloud gaming.

This includes having iOS version 14.4 or later, an Internet connection of 10 Mbps or higher for iPhone, 20 Mbps or higher for iPad, and being connected to a 5 GHz Wi-Fi network.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hello Khaji,

Thank you for your suggestions.

The issue is the same in Safari, Chrome, and Bing.

The game pass app is up to date. I have not changed any settings in there but is there anything specific that I should be double checking?

Display settings are also default. I’ve just finished a full reset of the iPad and still have the same issue.

Thank you.

Hello Connor M, I am an independent advisor and I will be happy to help you today. My name is Khaji

I understand you're having issues with Xbox cloud touch controls on your iPad Air 2.

Use a different browser: Although Safari is the recommended browser for Apple devices, you could try using a different browser to see if that resolves the issue.

Check app settings: Make sure the Xbox Game Pass app is up to date and check the app settings to see if there are any settings that may be causing the issue.

Check display settings: Make sure your iPad's display settings are set correctly. This includes brightness, contrast and saturation settings

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

I'm sorry to hear that you are experiencing issues with the touch controls in Fortnite on Xbox Cloud Gaming. There could be a few different issues causing this problem.

Make sure that touch controls are enabled in the game. In Fortnite, you can enable touch controls by going to the "Settings" menu, selecting "Controls," and then selecting "Touch." From here, you can customize the touch controls and make sure that they are enabled.

Check that touch controls are enabled in the Xbox Cloud Gaming app. To do this, go to the "Settings" menu in the app, select "Controls," and then make sure that "Touch" is selected as the control scheme.

Restart the Xbox Cloud Gaming app and try again. Sometimes, simply restarting the app can resolve issues with touch controls.

Check for updates to the Xbox Cloud Gaming app or Fortnite. Sometimes, updates can fix bugs or other issues that might be causing problems with touch controls. To check for updates, go to the "Settings" menu in the Xbox Cloud Gaming app, select "System," then "console info & updates," and then select "check for updates."

Hello there!

Please try checking the proposed links in order to resolve your issue:

What controllers can I use for cloud gaming on Xbox? | Xbox Support

Use touch controls for cloud gaming | Xbox Support