Cloud gaming immediately crashes upon starting | Xbox PC App

Discus and support Cloud gaming immediately crashes upon starting | Xbox PC App in XBoX Games and Apps to solve the problem; On my Surface Pro 7 running Windows 11, I am unable to start Cloud Gaming Services from within the Xbox app. The "Play" button gives me a visual cue... Discussion in 'XBoX Games and Apps' started by VI GENTLEMAN IV, Nov 24, 2022.

  1. Cloud gaming immediately crashes upon starting | Xbox PC App


    On my Surface Pro 7 running Windows 11, I am unable to start Cloud Gaming Services from within the Xbox app. The "Play" button gives me a visual cue upon pressing it, but nothing further happens.

    Since there is no error message, our best guess (Microsoft Specialists and me) is that the game immediately crashes after starting. Yet, I was unable to find any additional tasks started in the task manager and my PC's CPU is also not affected by this, no matter how much I spam the starting button.

    Things I have already tried to troubleshoot this issue (mostly together with Microsoft Specialists):

    -Cleared Cache of the Xbox App

    -Reinstalled the Xbox App

    -Updated the Microsoft Store and reinstalled Gaming Services

    -Ran through all of this with a separate user on my PC

    -Reinstalled Windows 11

    -Made sure all involved softwares are up-to-date


    Cloud gaming immediately crashes upon starting | Xbox PC App [​IMG]


    :)
     
    VI GENTLEMAN IV, Nov 24, 2022
    #1
  2. Obsessive Power Win User

    Cloud gaming immediately crashes upon starting | Xbox PC App

    I can see from the uploaded GIF that you don't have a controller connected. Does this still happen with your controller connected? Currently, cloud games are controller only. They are, after all, Xbox games. You need a controller to play them.

    Note: The controller itself does not need to be an Xbox One controller, but it does need to be an XINPUT supported device.

    Also note that Cloud games can also be run via a browser. Microsoft Edge and Google Chrome should work fine, but as I said before, you will still need a controller, it's mandatory.
  3. Dérek Augusto Win User

    Cloud gaming immediately crashes upon starting | Xbox PC App

    Hello!

    My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

    VI, based on all the procedures you've done, and because the error is in xcloud that only uses your network to function, I believe it's due to a restriction.

    let's check

    Do you have antivirus, vpn or firewall?

    If so, disable them and see if the error persists.

    Type CMD in the search bar;

    Right-click on the Command Prompt option;

    Click on Run as Administrator option;

    Then run the commands below, press Enter at the end of each line ok? :

    ipconfig /release <Enter>

    ipconfig /renew <Enter>

    ipconfig /flushdns <Enter>

    ipconfig /registerdns <Enter>

    nbtstat -rr <Enter>

    netsh int ip reset all <Enter>

    netsh winsock reset <Enter>

    1.On the desktop, simultaneously press Windows + R keys to open Run;

    2. In run, type cleanmgr and click OK to open Disk Cleanup;

    3. In the Disk Cleanup window, select the C: drive (if prompted) and click OK;

    4. In the Disk Cleanup for Windows 10 window, select the checkboxes of the presented files and click Clean System Files.

    5. After cleaning, check the unchecked checkboxes again and click OK>Delete Files.

    Tell me what appears in this test please. Download the companion xbox console app > settings > network > NAT type

    And connectivity

    I remain at your disposal if you have any further questions.
  4. bromanzier Win User

    Latest Xbox App Update Problems (Crashing)

    I can't even make it to the friends list...

    My Xbox app, Xbox beta, and Smart Glass apps are crashing immediately upon launch, I see the green loading screen for a fraction of a second then crash. Very frustrating.
  5. Miss Bijoux Win User

    App crashes immediately upon launch

    Thanks for that Duz! I passed your information along to the investigative teams so keep an eye on your email for information from them. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and
    if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
    troubleshooting.
  6. Duz Machines Win User

    App crashes immediately upon launch

    1. When opening the app, I get the green splash screen with the Xbox logo, and then sometimes a see a black sidebar on the left side for a split second that looks kinda squished before the app crashes.

    2. After reinstalling, iOS prompts me to accept or deny notifications from the app, but otherwise crashes immediately as normal.

    3. I cannot login to any account on this device, as I have no option to. The Xbox app on Windows 10 and my Kindle Fire seem to work fine, however.

    4. Feel free to share the email with the team.

    Thanks for your assistance.
Thema:

Cloud gaming immediately crashes upon starting | Xbox PC App

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