Cloud gaming has stopped working on my xbox xs console.

Hello BigC7070,



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Thank you for understanding.

Sincerely,



Microsoft Community Moderator

Hello BigC7070,

Thank you for posting in Microsoft Community.

We understand you are having issues with cloud gaming on your Xbox X console. This could be a potential bug that needs to be reported so our engineers can investigate and start rolling a fix on the next updates. We will help you how to submit feedback.

Use the Report a Provide feedback to Team Xbox | Xbox Support on your Xbox console to report an issue or unexpected behavior in a game or app, which helps Team Xbox investigate and fix issues on your Xbox console. This improves the gaming experience for you and everyone else in the community.

At the same time, we will consult this with our internal support team for further updates. We will contact you as soon as we receive news about this issue.

In the meantime, please try the following steps to troubleshoot the problem:



- Check your internet connection speed and stability. Cloud gaming requires a minimum of 10 Mbps download speed and a low latency.

- Restart your Xbox X/S Conosole and your router or modem.

- Clear the cache of your Xbox X/S Conosole by holding the power button for 10 seconds until it shuts down, then unplugging it for 30 seconds.

- Update your Xbox X Console to the latest firmware version.

- Make sure you have enough storage space on your Xbox X Console to for cloud gaming data.

If none of these steps work, please contact us again and provide us with more details about the issue, such as when it started, what games you were trying to play, and any error messages you received. We apologize for any inconvenience and appreciate your patience and understanding.



Sincerely,



Microsoft Community Moderator

Hi AnonymusZz, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

No, it's only playable on the Series consoles.

https://www.xbox.com/games/store/nba-2k24-para-xbox-series-xs/9nt7fnz0wjm1

But, you can still play it via XCloud.

Press the Xbox button to open the guide, and then select My games & apps > See all.

Choose Full Library> Xbox Game Pass.

Select the game, if it has a cloud icon on it, it will work.

There are separate releases for X1 and XS.

Here is the link to the series version

https://www.xbox.com/en-US/games/store/nba-2k23-for-xbox-series-xs/9PNFQ9QVN34W

Virtually all Xbox One games will work on Series consoles.

Thanks console location is set up as uk, as is language. Cloud gaming was working about a month ago but has since stopped, I have changed no settings!