cloud gaming for pc use using xbox.com

That's odd, can you please sign in to https://xbox.com/play using other devices such as mobile phone, or PC/Laptop and check if you can play cloud gaming?

Hello,

Sorry since it is the version for XBox console it can't be played via PC direct gaming per say. You can play through XBox cloud service though. That should give you the option to play via PC.

Buy DRAGON BALL FIGHTERZ | Xbox

Play DRAGON BALL FIGHTERZ | Xbox Cloud Gaming (Beta) on Xbox.com

Hi there!

To confirm, your son uses the Xbox app to access games on cloud gaming?

Please try it on the internet browser (Google Chrome/Microsoft Edge) via xbox.com/play if it does the same thing.

Be sure to check the PC region by going to the PC Settings > Time & Language > Language & Region.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Yes, that's correct. Your remaining subscription time will be converted.

And with cloud gaming, it is also correct that it will depend on your network connection on how smooth it will be.

You can use the Xbox App on PC to use the cloud gaming which you will be needing to download or just use a supported browser by signing in to xbox.com/play.

Hi Eric, this is Manuela. I'm an Independent Advisor ready to assist you with this

I'm sorry to hear that you're not able to enjoy the benefits of cloud gaming directly from your phone. I saw in the last hours similar threads from other members about this issue with their Android phone

We can try to find what's going on, for this please tell me if you tried:

Using the cloud gaming feature downloading the app on a different phone

Using a PC and visit xbox.com/play to see if cloud gaming works there

Disabling a VPN or similar service in case you're using one

Using mobile data or a different Wi-Fi network temporarily