Cloud Gaming Does Not Work

Hello RobE3,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.

Sincerely,



Microsoft Community Moderator

Hello RobE3,

Thank you for posting in Microsoft Community.

I’m sorry to hear that you’re having issues with Xbox Cloud Gaming. It’s frustrating when things don’t work as expected. This could be a potential bug that needs to be reported so our engineers can investigate and start rolling a fix on the next updates. We will help you how to submit feedback.

Use the Report a Provide feedback to Team Xbox | Xbox Support on your Xbox console to report an issue or unexpected behavior in a game or app, which helps Team Xbox investigate and fix issues on your Xbox console and Cloud Gaming services. This improves the gaming experience for you and everyone else in the community. At the same time, we will consult this with our internal support team for further updates. We will contact you as soon as we receive news about this issue.

In the meantime, please try the following steps to troubleshoot the issue:
- Check your network connection and speed. You need at least 10 Mbps of download speed and 4.75 Mbps of upload speed for Cloud Gaming.
- Restart your device and router/modem. This can help clear any cache or network issues that might affect Cloud Gaming.
- Update your device and app to the latest version.
- You can try the steps on this link: Troubleshoot problems with cloud gaming | Xbox Support
- If none of these steps work, you can also contact Xbox Live Support for further assistance. You can reach them on this link: Contact us | Xbox Support. Click on "Contact Us" to chat with Live Support or request a callback.

I hope this information helps. We appreciate your patience and understanding on this matter. If you have any other questions or issues, please let me know. We will do our best to help you.

Have a great day!

Sincerely,



Microsoft Community Moderator

Hello Flori,

Thank you for sharing this information with us.

We appreciate your time for playing games on Xbox Cloud Gaming beta. Can we confirm if you are still having issues? If yes, please try the troubleshooting from this support article: Troubleshoot problems with cloud gaming | Xbox Support.

Also, you may try to play through this game through this link - Xbox.com/Play.

Sometimes, there will be long wait times for a specific game, you may send feedback to Team Xbox so they may be aware of the issue. Please use the Feedback option of Xbox Cloud Gaming beta.

For new concerns, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



Have a great day!



Sincerely,



Microsoft Community Moderator

Does this work when you've never saved a game on the cloud?

Hi Geri,

Thank you for your response here are the attempts of myself performing your suggestions.

1. The controller is fully updated through the Xbox Accessories app, I do not know what you mean by repairing the controller to the PC.

2. The controller works through both wired and wireless and I can navigate through the menu perfectly fine but when I open a game on the Cloud gaming app it does not work, It does work on installed games, however.

3. I noticed that the controller did not work within the cloud gaming app is the first time trying to open any games within the cloud gaming app. I attempted to play through the browser Xbox website cloud gaming app and this worked perfectly fine.

4. It has never worked on the Xbox app Cloud gaming but it works perfectly on the browser Xbox cloud gaming website.

Hopefully, a fix can be found for this.

Kind regards,