Cloud games list not updating in xbox app

Update:
I just installed an update for the XBox app. Now, when I press the 'Play' button on the popup for any given cloud game, that popup closes, and I'm simply dropped back to the main "Cloud Gaming" games list.

At least the button does something now, I guess.

Hello MrVega007

Thank you for posting in Microsoft Community.

It seems like you're experiencing issues with Cloud Gaming on your Xbox App. Let’s work together in finding the best resolution to this issue.

For me to better understand the issue, I’d like to ask a few questions:

• Is the issue happened only to a specific game?
  
• Have you tried to uninstall and reinstall your Xbox app?
  

Here are some steps you can try to resolve the issue:

• Clear the Xbox App cache: Clearing the cache of the Xbox App can help resolve issues with Cloud Gaming. To do this, go to Settings > Apps > Apps & features > Xbox > Advanced options > Reset.
  
• Update your graphics drivers: Make sure that your graphics drivers are up to date. You can check for updates in the Device Manager or by visiting the website of your graphics card manufacturer.
  
• Disable any VPN or proxy connections: VPN or proxy connections can interfere with Cloud Gaming. Try disabling them and see if that helps.
  
• Reinstall the Xbox App: If none of the above steps work, try uninstalling and reinstalling the Xbox App.
  

Support article: Troubleshoot problems with cloud gaming | Xbox Support

We look forward to your next response.

Regards,



Microsoft Community Moderator

I appreciate the update, can you please try accessing cloud gaming on the website via https://xbox.com/play?

Also, I check on the compatible list and the specific controller that you have is not listed, this means that it may work or it may not work: https://support.xbox.com/en-US/help/games-apps/...

Hi George,

I can’t update the app because it’s the web app in safari.

The game isn’t listed since cloud gaming beta was released on IOS, so It’s not a temporary issue.

Thank you

Hello Jordan Joseph Borg,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We greatly appreciate your interest in joining Xbox Cloud Gaming beta!

Based on your inquiry you would like to join Xbox Cloud Gaming beta however the Xbox Insider Hub cannot be installed in your Windows device. In that case, we would like to provide you with the details and information of how to join Xbox Cloud Gaming and suggest troubleshooting you may try for your concern with Xbox Insider Hub.

Almost a year ago, Xbox news released this support article for everyone to hop into the experience of gaming on their own choice of platform - Xbox Cloud Gaming (Beta) available for Insiders through the Xbox App for Windows.

Now, this Xbox Cloud Gaming Beta is available for the all subscribers of Xbox Game Pass Ultimate and access this in different ways or through this link: Xbox Cloud Gaming (Beta) on Xbox.com. There are guides available for each platform you would like to use for Xbox Cloud Gaming Beta for Android, Apple, Windows, Xbox Console, and Samsung Smart TV - How to use cloud gaming | Xbox Support. For list of supported browsers for cloud gaming on the web, please see this support article: Supported browsers for cloud gaming on the web | Xbox Support.

Since you are using Windows device, all you need to use is the Xbox app for Windows, sign in to your account and on the side bar look for Cloud Gaming (Set up your Windows device for cloud gaming | Xbox Support).

For your Xbox Insider Hub, try to use the Xbox app for Windows and select your gamertag located at the upper left side of the app. Select Xbox Insider Program. Try to check if you will be prompted to install the Xbox Insider Hub. Alternatively, try to perform these suggested troubleshooting below:

1. Install PC updates including Optional Update. Guide - Update Windows and if you have issues with update, please check the troubleshooting steps available here - Troubleshoot problems updating Windows.
   
2. Note: Please make sure you know your credentials before proceeding to the next steps. If in doubt, try to manually sign in here: Microsoft Account | Home.
   
   • Log out from Xbox app and Microsoft Store. Make sure there is no account remain logged into those apps.
     
   • Reset/Repair Microsoft Store and Xbox app. Guide - Repair apps and programs in Windows.
     
   • Clear the store cache by typing “wsreset” in the Windows search bar. Run this as admin and wait for the screen to close and open the store automatically.
     
3. Restart and disable all antivirus, antimalware, VPN, proxy, firewall and PC Optimizer.
   
4. Sign into the Microsoft Store and please update all the Xbox apps by following this guide: Get updates for apps and games in Microsoft Store
   

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community