Cloud Data Import Error

Discus and support Cloud Data Import Error in XBoX Accessibility to solve the problem; I am trying to access my Solitaire Games on my desktop and I keep getting "Cloud Data Import Error". I can play on my tablets but using the tablet I do... Discussion in 'XBoX Accessibility' started by BartCoyle, Aug 7, 2022.

  1. BartCoyle
    BartCoyle Guest

    Cloud Data Import Error


    I am trying to access my Solitaire Games on my desktop and I keep getting "Cloud Data Import Error". I can play on my tablets but using the tablet I do not get the benefit of "no ads". Any suggestion would be appreciated. Thanks

    :)
     
    BartCoyle, Aug 7, 2022
    #1
  2. B Walls Win User

    Microsoft Solitaire Collection

    I also have an issue with Windows 10 Solitaire Collection with my new Surface Pro 4. When I open the Solitaire app it comes up with message "Importing Windows 8 Cloud Data-Importing Saved Cloud Data" then an error is displayed "Cloud data import error -
    There was a problem importing cloud saved game data RETRY/CANCEL". Pressing the retry only repeats the error message, pressing the Cancel the box goes away and Solitaire games are ok to play. Any idea how to get rid of this error? I assume it is from my
    old SP3 and Windows 8.1. Any help would be appreciated.
  3. BartCoyle Win User

    Cloud Data Import Error

    Thank you, I will try your suggestions. Have a great day and again, thanks.
  4. BartCoyle Win User

    Cloud Data Import Error

    Hi Josef,

    I am using Windows 10. I have deleted the game and reinstalled it. I have checked my account and password with Microsoft. Xbox recognizes me and my account but continues to give me the "Cloud data import error.

    Thanks
  5. JosefLBohorquez Win User

    Cloud Data Import Error

    Thanks for the update, Bart let's try something a bit more simple.

    Create a new local administrator user in your PC and try sign in the game from there:
    https://support.microsoft.com/en-us/windows/cre...

    Also, are you able to use a different wifi network momentarily and try?

    For example sharing mobile data via wifi hotspot and connect your PC in that way
  6. JosefLBohorquez Win User

    Cloud Data Import Error

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Bartcoyle

    Please answer the following questions :

    Is this happening on Windows 10 or 11?
    Are you able to sign in temporarily in your account with a different PC to see how it goes?

    And, please tell me which troubleshooting steps you have done so far to fix this, in that way I can advise you different things or how to proceed

    I'll be waiting for your reply, greetings
Thema:

Cloud Data Import Error

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