Clips/Captures wont save to xbox network and they wont delete plS help.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

There are multiple reports in regards to the same issue, Kai however, there are no official announcements yet from Microsoft which is why we may just need to perform troubleshooting steps such as extended powercycle and reset your network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

Ive given up on the drive as it wont recognize its even a 3.0 drive. my main concern is why a soft reset that says it wont delete any games or apps or anything deleted my locally saved captures

Hi MellatiKa69

Manage storage on xbox console has useful information to assist you.

There is only a limited amount of Internal disc space reserved for capturing clips and screenshots, not the whole 1TB that comes with the console.

If you upload your clips etc to Xbox Live you wont need to keep them on your internal drive.

Alternatively you could set up another external drive, formatted to NTFS, and set your capture location to it. Be aware that capturing clips etc to an external drive means you wont be able to share them to Xbox Live.

I'm Samy an independent advisor

How are you?

You can upload up to 10 GB of captures to the Xbox network. Once you reach those limits, you’ll need to delete existing captures to upload new ones.

Any game clip or screenshot uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion.

Captures that don't get uploaded to the Xbox network will remain on the console they were recorded on.

You can also store your screenshots and videos on your PC, OneDrive, and your phone.

Hello!

I have tried numerous times to delete it off of Xbox network. Clips and screenshots delete just fine on the console, but when I go into on this Xbox network, my captures say deleted and then I click back into recent captures and they haven’t been deleted at all. I’ve power cycled the console, tried multiple restarts, yet the clips refuse to permanently delete.