Cities Skylines did a giveaway for a DLC, months later it is completely taken away from me

I purchased a DLC called City Skylines Season Pass 2, money has been taken from my account and it is showing up in my order history ive yet to receive the dowload for it

Cities Skylines seems to not be a Xbox Play Anywhere title, so you'd have to buy the DLC again for the PC version.

They haven’t been released yet. If you read the description it does say yours to download as they release which means once they get released for Xbox you will be able to download them. Hope this helps

Thank you

I will try restarting the whole xbox and see what happens

Please follow the steps mentioned here (section: troubleshooting add-ons) => Find your games and add-ons on Xbox | Xbox Support. After following the previous steps, please over the following ones:

Access Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.