Cincinnati Bell: Xbox help

Try to apply the offline update to solve this issue (if you are not an Insider member):

http://support.xbox.com/en-US/xbox-one/console/system-updates-solution

i all ready tried the company will not let me get in it was cincinnati bell a **** company

I recommend
port forwarding. If unable to do thru the website you can call your Internet Provider and have them walk you thru port forwarding you will need 2 things

1. Go to Settings>network>network settings>advanced settings> write down the IPv4 address



2. you need the ports for Xbox which are listed here
Ports for router.

Hope this helps.

Thanks

Brad

Xbox forum Team

Same issue with Cincinnati bell fioptics Cisco Explorer 8642hdc. Either switching inputs again or reinserting hdmi fix it,but this happens every day. Cable company has been out once and replaced box but did not help.

Hi Jonathan,



Thanks again for keeping us updated! Since the soft reset is out of the question, please try this.



Please try changing the console to
Energy saving mode.
To change this setting:

1. Press the
   Xbox button to open the guide (Don't hold the Xbox Button on the controller)
   
2. Select
   System >Settings
   
3. Select
   Power & startup
   >Power mode & startup.
   
4. Select
   Power mode
   to change the setting to
   Energy-Saving
   

Next:

1. Make sure the ethernet cable is plugged into the correct port
2. Hard power cycle
   the console
3. When the console starts up, go to the Network settings (Xbox Button > System > Settings > Network > Network Settings)
4. Check to see if there is a hardware error message.

I hope this information helps!