Child's gamertag missing from parent's Privacy & Online safety settings

Discus and support Child's gamertag missing from parent's Privacy & Online safety settings in XBoX on Mobile to solve the problem; Experiencing the same issue as reported in this thread. In summary, I've setup an XBox Live account for my son from Minecraft PE on an iOS device. He... Discussion in 'XBoX on Mobile' started by DaveMinker, Apr 17, 2020.

  1. DaveMinker
    DaveMinker Guest

    Child's gamertag missing from parent's Privacy & Online safety settings


    Experiencing the same issue as reported in this
    thread    .

    In summary, I've setup an XBox Live account for my son from Minecraft PE on an iOS device. He already had an existing child account in our family Microsoft account but his gamertag isn't appearing in Privacy & Online Safety settings
    screen from my parent profile, which is preventing me from changing his settings to resolve the issue: "You cannot play on Realms because of how your Microsoft Account is setup. This can be changed in your privacy & online safety settings on aka.ms/accountsettings."

    I really don't want to create him a completely separate child account in our family Microsoft account just to play Minecraft safely.

    Any help in rectifying this would be greatly appreciated.

    :)
     
    DaveMinker, Apr 17, 2020
    #1
  2. Vinny #1 Win User

    Privacy

  3. DaveMinker Win User

    Child's gamertag missing from parent's Privacy & Online safety settings

    I'd recommend opening a chat session with them at https://beta.support.xbox.com/contact-us and see what they think the problem is.
  4. UpsideOut Win User

    Child's gamertag missing from parent's Privacy & Online safety settings

    I have the same problem. I performed all the steps described by Dave but without success. How can I resolve this problem?
  5. DaveMinker Win User

    Child's gamertag missing from parent's Privacy & Online safety settings

    Two hours on Chat with the xbox support team (props to Lily W. the Microsoft Answer tech)
    and it's fixed now

    .

    Bottom line ...

    1. Remove the Child's account from your Microsoft Family
    2. Remove yourself from (Leave) the Microsoft Family
    3. Create a new Microsoft Family & invite the Child account to it
    4. Once the child accepts the invite, make sure you
      Manage your child's Profile Info       and Give Consent for them to use their Microsoft account to login with services like XBox Live
    5. Visit https://account.xbox.com/Settings and you should now see the Child account's gamertag and you can manage the settings.

    Dave
  6. bowski477 Win User

    Child's gamertag missing from parent's Privacy & Online safety settings

    If the account was created on within iOS if may be stuck in that same limbo that was mentioned in the previous thread where they don't prompt for terms and conditions and they don't prompt for a parent to authorize
    the account. You should try contacting official support to see if they are able to fix this issue on their end to avoid having to create a new account https://beta.support.xbox.com/contact-us
Thema:

Child's gamertag missing from parent's Privacy & Online safety settings

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