Child settings

Is it perhaps set up as a child beforehand? If your account is previously set as a child, it will still remain as a child even after changing your birthdate.

Hello Kasey,

We understand that you're having troubles in locating the place to change these settings, you can find this information within our
change your child’s Xbox privacy and online safety settings support article
which does mention the following:

• Sign in to the Xbox settings page with the parent’s Microsoft account. You may be asked to verify that you're the account owner.
  If you're having issues signing in to a Microsoft account, go to
  Microsoft account help.
• Choose the gamertag for your child's account. If you want to update the privacy and online safety settings for the parent or adult account, choose that gamertag instead.
  
• Select theXbox One/Windows 10 Online Safety
  tab or the Privacy tab, review the settings currently in place and then update those you want to change.
  
• Select Save before leaving or switching to another tab. If you don't save the changes before you move to the other tab, your changes won't be saved.
  
• Have your child sign in and sign out of their account to make the changes take effect.

Try this out and let us know if this works for you.

Best wishes!

Thanks so much! That's exactly what it is. The two games he has are both EA.

Unfortunately, you are unable to change the child account to adult. The account will have to "graduate". You can, however, create a new account with a different age. If you are trying to allow the account access to certain content, log into your Xbox One
under the Admin account then add the child account to family. This can be done by going to Settings > Scroll to the right to Add to Family > then add the child's profile. Once this has been completed, log into http;//account.live.com to update content access
for the child account. I hope this information helps.

Hey there if u keep getting this message try doing it on xbox .com or create a new account and add a member of ur family to your account. Ive experience this glitch probem before dont know what else to suggest