Child prompted for password when ask to purchase is on?

So let's start at the beginning, when you tried to edit the Online Safety settings, it asked for a WLID and password? Are you currently on a child account, or a Secondary account on a Family Plan? This prompt isn't asking for your WLID/password, but that
of the Parent Account.

If the purchase is coming from the restricted account(s) then there should be a prompt asking for the password/pass code for the parent account of the child(ren)'s account. (That's how it is on my console.) After entering the password/pass code, you will
be allowed to make purchases on the restricted account for a limited time. Assuming this didn't happen for you, there's another way. You'd have to change the child(ren)'s account permissions, allowing them to make purchases. After the purchases, you may change
the permissions back, restricting the child(ren)'s account once again.

If it's asking for a login email and password when you try to purchase Gold, you may be operating a child account with parental controls in place preventing you from making the purchase. The reason it's not telling you that you have an incorrect password
is because the password is correct. The problem is you're using the child email and password to authorize itself to make a purchase, and that's not going to fly. You need to enter the parental email and password.

Hello Steve,

Thanks for reaching out to the forums. We understand you have issue with the passkey. You are correct when entering it wrong three times it will prompt for password, then can delete. If asking for permissions, sounds like the child account is logged in.
Make sure the child account is not logged in then try and reset the passkey.

Thanks,

Brad

Hi there

you can set passkey codes for purchases which will require either a passkey or your sign in password for the account.

This can pop up each time your child tries to purchase anything.

To do this

On your console signed into the account

Head over to

-settings

- Account

- sign in, security & passkey. this may prompt you to put your account password in.

- create passkey.

Once its created head back to the passkey page and click

Ask for my passkey - click

Change my sign in and security

You probably want the option

Ask for my passkey. This prompts you to type in your passkey, before signing in, buying things and changing settings.