child locked out of account

Hi generalligud

Please try the solution below:

Unlock your Microsoft account or Outlook email
Applies to: Microsoft account

• To help protect your account from fraud or abuse, Microsoft temporarily locks accounts when unusual activity is noticed. To unlock your account, sign in to your
  Microsoft account and follow the instructions to get a security code.
• If you can't get a security code, or if your security code doesn't work, go to When you can't sign in to your Microsoft account and follow the
  instructions under I can't get a verification code.

Get more help with sign-in problems

my son locked out of xbox account. because entered password to many times. need to recover it

Need to go on the website Microsoft account help n u will need to get ur links back if you never done this then you get a one time to get your links..

Hi!

Hope this helps

https://support.microsoft.com/en-us...nlock-your-microsoft-account-or-outlook-email

If your son does not remember the password for his account you can try and recover the account by filling out the form at the following website.

account.live.com/acsr

I would try to re-create the deleted parental email account. If that doesn't work, then call support and ask them to remove the CC on your account and issue you a code for the remianing time.