Child cannot access Minecraft multiplayer even though we have allowed it in the settings

Tero_Koo · Aug 24, 2023

We have spent hours going through every step recommended, we've downloaded the xbox family app, we've set everything to "allowed" via my parental account, we've restarted his computer, we've reinstalled the game, we've logged in as him on my computer to make sure it's the account and not the machine.

Multiplayer remains greyed out.

I'm at my wit's end.

:)

The_Last_DJ

Hello Tero_Koo! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having issues with this. In some games, some devs put in a restriction if the account age is below the age rating of the game for the region then it won't allow to go on multiplayer and no setting in Xbox Family will override it.

Is the age of the childs account over the age rating of the game?

The_Last_DJ

It's possible that its still being restricted. I have just found this:

WHAT FEATURES ARE LOCKED FOR PLAYERS 13 AND UNDER?
Playing on Minecraft Realms
Making purchases
Changing settings on the Mojang account site

https://help.minecraft.net/hc/en-us/articles/360034753912#h_01GH9H1QRD3X346PYJEW3YM018
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

The_Last_DJ

Presume the account region is US (as different countries have different age ratings)?

Tero_Koo

Thanks for finding the page.

I wonder how this plays into the following:

https://help.minecraft.net/hc/en-us/articles/4408968616077

FAMILY GROUP MULTIPLAYER FEATURES

3. If Minecraft is rated above a member's age limit, enable Allow gameplay under Enable Minecraft to grant the member and exception to play it.

Enable Multiplayer to let a member play Minecraft with others online, even if their account settings block them from multiplayer features.

We've set the multiplayer as "allow", and the page says this should override age restrictions, but multiplayer just remains grayed out and when hovering over it it tells us to check our microsoft account settings... which we have.

Sorry this issue is such a mess.

Tero_Koo

Hi Kris!

The child is over the age limit of the game (he's 12, the app says Minecraft's age is 10).

Child cannot access Minecraft multiplayer even though we have allowed it in the settings