child account with unknown organizer

Greetings A Gerbrandt,

Let me see if I can help you with figuring this out.

Have you attempted to log in to child account here and go down to the family settings at the bottom? This will give you the basic information for the family group that account is a part of. It won't be much because of security concerns but it might lead you to what accounts it is linked to.

You may also attempt to contact our support team here to look into the issue a bit further. Please keep in mind that they won't be able to help with every issue depending on how the accounts are linked.

Once the family accounts are identified, they will need to be logged into as only an adult in the family can remove a child account, which will allow it to be relinked to another family group. Instructions to that can be found here.

Hope this helps and happy gaming.

Hi， KevJH80

Welcome to Microsoft Community.



According to your description, you cannot remove your child from an unknown family group.



Is the account on the left an account of one of your children?



At this time, you should log in to the account of the family organizer on the right (do you know this account?). Only the organizer has the authority to remove the child account of the family group. The child account itself cannot leave the family group by itself.



We guess that you may have logged in to the wrong account and invited your child to join the family group.



Please note that if you do not have permission to log in to the organizer account on the right, you may need to create a Microsoft account for your child again.



Waiting for your latest progress, and we will continue to provide you with help and support.



Best Regards,

Logan | Microsoft Community Support Specialist

Child accounts can't be the account information about other members, only family organizers, the organizer must log in the site with all the available accounts he has to confirm which account has the child added

Hi Evopwr! My name is Ricardo an independent advisor ready to help you with this situation!

Being the organizer of a Microsoft family doesn't change the child status of the account, the family organizer needs to be an adult account the child account must be added as a child account thst will allow the adult account to manage this settings

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello KPete2, if the account your child uses to play is your account and it is an adult you will not be able to pass it on to a child.

In order for your second account to be the family organizer you will first have to remove the current family organization and from that second account add the other accounts in the new organization.