Child account sign in

Hi, is your account under parental controls ?

If that's the case then the parental account will need to sign in and change any restrictions on your account.

If that's not the case and your account is an adult account and you also have a child account signed in that has content restrictions set then those restrictions will also affect the adult account until the child account signs out.

support.xbox.com/.../child-and-adult-signed-in

Hey Ronnie,

It honestly sounds like Child One isnt signing out of their account and child two is signing into their account.

It would make sense for the hours if you think about it. More then one account can be signed in at a time.

It automatically assumes child one is playing just because the account is signed in

hi there i would suggest if the steps below dont work head over to https://support.xbox.com/ and chat to an advisor there to walk you through the steps in the mean time

If you’re receiving this error code when trying to sign in with a child account, it may mean that the child account isn’t a member of your family.

Child accounts that aren’t members of a family won’t be able to use the Xbox Live service until they’ve been added to a family. To verify whether the child account is a member of your family, sign in to your Microsoft account and see if the child’s
account is listed on the Your family page.

Sign in to your account

If the child account is a member of your family, go to the next solution. If the child account isn’t a member of your family, you’ll need to add them so they can sign in and use Xbox Live. For info, see:

Add family members on Xbox One

or

Make sure that your privacy settings are set so that the child account can sign in. To do so, have the child sign in to their account at www.xbox.com. Then, when prompted, the adult account associated with the child account should sign in to www.xbox.com
and give permission for the child account to sign in to Xbox Live.

Sign in to Xbox.com account

Problem:

You see the following error and message when you try to sign in to Xbox Live using a child account:

Before you can sign in here, you'll need to sign in at Xbox.com.

An adult will also need to sign in so they can give permission.

Code: 83118853

This means that the parent account must provide permission for each associated child account (under age 13) before the child can access Xbox Live

Solution:

To resolve this issue, have the child account sign in to Xbox.com. Then, when prompted, the parent account associated with the child account should sign in to Xbox.com and give permission for the child account to sign in to Xbox Live.

If you keep experiencing the problem, contact Xbox Support.

"To resolve this issue, have the child account sign in to Xbox.com. Then, when prompted, the parent account associated with the child account should sign in to Xbox.com and give permission for the child account to sign in to Xbox Live. "

what is his xbox.com account? his original gamertag with the @xboxfamilylive.com extension? what is the passowrd?