Child account locked into family group with defunct account

Hi there! This is Virginia O.

I understand that you want to remove the child account from the family group.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To set your expectations properly, in order for the child account to be removed from the family group the organizer or parent account needs to be recovered first because only the organizer/parent can removal a member from the family group.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link to reset the password of the organizer/parent account: https://account.live.com/ResetPassword.aspx

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Hi. My name is Brilliant and I am happy to assist you today.

Unfortunately only organizers of a family group can remove family members. Only the adult who granted consent can remove a child account from the family group. If the adult cannot access their account, the adult or appropriate guardian should attempt to recover the adult account. If you're locked in a family group, then your account may be lost forever.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)



Thank you for your understanding.

Respectfully,

Fatima J

Microsoft Moderator

Hi Robins_D



Thank you for posting to the Microsoft community.

Based on the description, you are having an issue on your child's account in your family group that has been locked out. I'm glad you took the time to consider this for us so we can help you figure it out for you

Before anything else, let me ask you the following questions below so that I fully understand the problem.

1. When does the issue started?

In your case, kindly try the steps from the link below.

Help with the Microsoft account recovery form - Microsoft Support





Let me provide you some link as ell that is related to your issues.

Learn why your account was banned or suspended from Xbox Live - Microsoft Support

Xbox device suspensions and bans | Xbox Support

We look forward to your response.

Truly Yours,

Fatima

Microsoft Moderator

Is your account a child account and part of a family group?