Cherry Blossom cape java edition problem

Hi there!

I just had the exact same problem. The Minecraft Launcher was saying that I didn't have any capes despite the fact that I very much had a cape. The way to fix this (at least on the Legacy Minecraft Launcher, meaning no support for Bedrock Edition or Legends) is to relaunch the Launcher (close it and then open it). Thanks!

EDIT: I had a similar problem: I couldn't access the cape. If this problem happens to you too, follow the instructions above and maybe you should create a bug report for it here.

Hi there Alicja, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

In this situation, I recommend contacting the game developers (Mojang) directly, as they are responsible for distributing the mentioned cape in both versions of the game. Therefore, only they will be able to assist you.

You can reach out to Mojang through the following link:

https://help.minecraft.net/hc/requests/new

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

Hello again Alicja, thanks for the clarification.

It seems odd to me that they told you that since capes are an internal game object, and such matters are managed by the developers, not by Microsoft or Xbox.

Nevertheless, if that's what they told you, then you should contact Xbox Support through the following link:

https://support.xbox.com/contact-us

In this public forum, we are just players like you trying to help and guide other players. We don't have access to any accounts, and we cannot manage the distribution of Minecraft capes.

Once again, I appreciate your understanding.

Kind regards,
Gerardo.

hello Gerardo

That's what I did but they told me to ask about this here.

Best regards,

Alicja.

Hi Piers_912, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

I kindly ask you to speak with Minecraft Support.

Please enter this link:

https://help.minecraft.net/hc/request/new

I hope this helps.