Check your Audio Receiver 0x80bd0009 Dolby Atmos

mikewilliamsit · Feb 12, 2020

Where do I start???

I am a system engineer, and daily configure VLAN, servers, phones, anything that exist within a network.

My Step up

TV = Samsung Q90 4K

SoundBar = HW-90R Dolby Atoms 7.1.4

Consoles = Xbox One X and PS4 Pro

All devices have been updated to the latest Firmware.

Current Configuration

TV Arch Port to Soundbar HDMI Arch Port connected with HDMI 2.1 8K cable

Xbox One X HDMI to TV HDMI connected with HDMI 2.0 cable

PS4 Pro to TV HDMI connected with HDMI 2.0 cable

Apps Installed

Dobly App on the Xbox

Applications and Other consoles

PS4 Pro outputs in 4k and Dolby Atmos in the above configuration

Netflix outputs in 4k and Dolby Atmos in the above configuration

Issue

Unable to output in both 4k and Dolby Atmos on the Xbox One X simultaneously.

Steps taken to set up Dolby Atmos

Dashboard > Setting > Volume & Audio Output > Speaker Audio > Hdmi Audio > Bitstream out > Bitstream Format > Dolby Atmos for home theatre

Message received when selecting Dolby Atmos;

Check your audio receiver - There was a problem using this setting. Make sure your audio receiver supports it. Also, make sure to choose at least one audio setting. Both cannot be off. (0x80bd0009).

Various reconfigurations and results

Option 1

Dashboard > Setting > TV & Display Options > Video fidelity & Overscan > Display > HDMI > Use manual settings > TV & Display Options > Display > 1080p > Volume & Audio Output > Speaker Audio > Hdmi
Audio > Bitstream out > Bitstream Format > Dolby Atmos for home theatre > TV & Display Options > Advance > Video modes > Allow 4k

Message received when selecting Allow 4k;

4k will not work on your TV

Sorry, your TV is telling us it will not support that resolution.

In the above configuration, I am not able to select allow 4k, allow HDR10, Allow 50hz, Allow 20hz, Allow YYC 4:2:2, Allow Variable refresh rate, allow auto low-latency mode.

But can up the resolution to 1440p

Option 2

TV Arch Port to Soundbar HDMI Arch Port connected with HDMI 2.1 8K cable

Xbox One X HDMI to Soundbar HDMI connected with HDMI 2.0 cable

PS4 Pro to TV HDMI connected with HDMI 2.0 cable

Passing video and audio through the soundbar to the TV now able to have 4K and Dolby Atmos selected.

Using Dolby App to test the speakers, no sound coming through rear speaks when playing Dolby Atmos content through the app.

Allow Variable refresh rate is now greyed out from within TV & Display Options > Advance > Video modes

Support from Xbox Support phone team.

Very poor, contacted on 7 occasions, different level of enthusiasm each time I made contact.

When requesting a team leader, they are always busy with another customer.

Avg time with each agent 1.5 hours.

Carry out the basic tests each time.

Reboot, Factory default, a multitude of configurations changes to no avail, blaming TV and Speaker system. (brand new, patched up, high-end products).

When the agent has run out of ideas, they simply disconnect the phone call or put me on hold of 10 minutes plus until I have to hang up and call back.

Managed to speak with a team leader, they gave me an option to replace my device.

Tested the new device, the same problems encountered, now sending the replacement back.

Side note: when you call Xbox live support, you are meant to be given a ref code to the case you are raising, on several occasions (call that agent hung up on me) there is no record of my call logged under my account, but lucky enough all calls on my phone
are recorded and time datestamped.

secondly, I was told by an agent he had no access to the previous call I made to Xbox phone support when I requested the name of the agent who hang-up on me. He had then gone to speak with his manager and after 10mins on hold, the call was disconnected.

Each agent does have the ability to see calls you have logged in the past.

Back to the issue at hand, I have not found a solution to the problem, but I thought I would share my findings.

If anyone has a solution please let me know.

Mike

:)

ZenKiller08

The optical port won't allow him to get Dolby Atmos sound though, so that might be an issue for the OP. ARC (not eARC) doesn't support Dolby Atmos, so maybe that's the problem here?

SukMySnypr69

Hi Mike

I feel your frustration as it took me a full year to resolve this issue.

I have the Samung Q9FN and - after much wrangling with Samsung and three "repairs" in which the speaker was dented and scratched - I was upgraded to the Q90R sound bar with rear speakers.

I also use Xbox One X. So we have a nearly identical set up.

My partner and I spent literally dozens of hours try to solve this and after much frustration, anger and a few tears (!) we finally managed to successfully use your Option 1 to "trick" Xbox into allowing 4K HDR and Atmos.

My process is only slightly different to yours.

1) Disable auto detect and set to HDMI.

2) Set res to 1080p.

3) Select bitstream out and Dolby Atmos for home theatre.

4) CHECK DOLBY ACCESS APP. Should now say Atmos is working.

5) Set back to auto detect from HDMI.

6) Tick 4K, HDR, 24hz and auto low latency mode.

7) Set res to 4K.

8) CHECK ACCESS APP AGAIN. Still says Atmos working. Can watch any of the sample vids. Despite this, Xbox audio settings grey out DTS and Atmos, still get receiver error message.

When we first cracked this, I was able to switch back and forth from headset to sound system and the Access app would say Atmos was configured for both.

However, since they updated the Access app and Xbox updated its dashboard / settings, I now have to repeat the above steps EVERY TIME I switch back from headset.

As long as I configure it for the sound system and use only the sound system, Access app continues to confirm Atmos is set up and working.

It's a real ball ache, has been super frustrating and I still get paranoid that I might not be getting the proper Atmos experience. Not what you should expect or have to put up with when you buy a 5 grand home theatre set up.

Nonetheless, I have done the best I can and am resolved to make up for all that lost time and frustration by enjoying the films and games--which is after all what I bought it all for!

I believe that the issue arise due to the weird intersection of Samsung's refusal to pay Dolby licence fees and Microsoft's implementation of Atmos on Xbox. It's one big compatibility/handshake cluster ****.

I truly hope Series X does it better. Either that, or I'll just go with a TV manufacturer that actually supports Dolby properly next time!

NaZoooom

Hi mikewilliamsit,

The only solution I can think of is the simplest tbh and that is to utilise the optical port on the soundbar/Xbox.

Connect the Xbox One via HDMI, then use a TOSLink optical cable to connect to the soundbar.

Hopefully this will help by separate audio from the visual and allow you to get the results you are looking to achieve.

Hope this helps, let me know how you get on or of this was useful.

Kev7420

try to update the controller it is seperate from a system update and make sure you check your audio settings, maybe try this https://windowsreport.com/xbox-error-0x80bd0009-dolby-atmos/ or https://answers.microsoft.com/en-us/xbox/forum/all/xbox-1-error-code-0x80bd0009/2a90e68d-6901-45b6-9da4-d56f0b49d7de

AndriySemenyuk

Make sure your TV and AVR are compatible with Dolby Atmos: Both your TV and AVR need to support Dolby Atmos in order for the feature to work properly. Check the manufacturer's website to verify that your TV and AVR support Dolby Atmos.

- all of my devices support Dolby Atmos

Check the audio settings on your TV and AVR: Make sure that both your TV and AVR are set to the correct audio output mode for Dolby Atmos. For example, on your TV, you may need to set the audio output to "Bitstream" or "Dolby Digital Plus." On your AVR, you may need to set the audio input to "Dolby Digital Plus" or "Dolby Atmos."

- all settings are correct

Check for updates: Make sure that your TV, AVR, and Xbox are all up to date with the latest software. You may be able to check for updates in the settings menu of each device.

- all of the devices with the last updates;

Check the audio settings on your Xbox: Go to the settings menu on your Xbox and select "Display & sound," then choose "Audio output." Make sure that "Dolby Atmos" is selected as the audio format and that "Audio passthrough" is enabled.

- all needed options are enabled;

Try a different HDMI port: If you're using an HDMI splitter or switch, try connecting your Xbox directly to your TV or AVR to see if the issue persists. If the issue is resolved when using a different HDMI port, there may be an issue with the splitter or switch.

I have a direct connection.

All other applications work properly (blue ray disc movies, games, Dolby access app, etc., deliver to receiver Dolby Atmos). Netflix and Apple TV also worked properly before.

Check your Audio Receiver 0x80bd0009 Dolby Atmos