Chat Headsets - Receiving issue

After the update, my Stereo Headset Adapter started having voice transmission issues. Receiving works fine, but no longer able to chat.

the problem is if you plug in the included headset to your controller, it''s going automatically relegate all chat to that channel, sending and receiving ...when you don't have a mic plugged in, it relegates chat receiving to the same audio channel as game
sound, i.e. you hear chat on your TV, speakers, or headset but the kinnect is the mic...but a as you plug something into the cotroller, then both sending and receiving chat is relegated there, so you no longer hear chat on your TV, speakers or premium headset

I run through a receiver and I've double and triple checked the audio settings on everything. The sound plays fine and isn't an issue. The receiver/TV should be a non issue because the chat should be broadcast from the system through the controller and into
the headset. The receiver plays no part in this. I can hear people fine when the headset isn't in use. I can hear people fine when the headset is plugged in and I plug the controller into the system via USB cable. There is an issue with the wireless connection
between the system and controller.

Hello Puttejo,

Thank you for bringing this issue to our attention. We need a few more details to ensure we provide the correct solution. Are you using a chat headset, stereo headset or third party headset? Are you able to hear other players while using the headset? Are
you using Xbox Live party chat or the Fortnite in-game chat? If the headset is a chat headset, we recommend utilizing the article entitled

Xbox One Chat Headset troubleshooting in order to resolve the issue. Be sure to let us know the results!

[quote user="Stoyvensen"]

[quote user="Sword StyIe"]All he needs to do is hold down the power button until the console shuts down completely.[/quote]



I know but when you tell people that sometimes they just turn it off and its actually still in standby. Unplugging it ensures that he has done a complete power cycle.







[quote user="Tipso Burglar"]

By the way... is there an actual proper way to "Completely" shut it down? Ive done it before but often other times ive hold the button down... it will restart...

[/quote]

Yes, press and hold the power button on the console itself. When the white light turns off. Keep your finger there for another 2 or 3 seconds to make sure its completely powered down. When it powers back on, if you get the green Xbox One screen then you
know you've completely powered it down correctly.





[/quote]

Good advice. Another good indicator you have done it correctly is to look at the power brick. If it turns yellow you were successful