Charges on my debit card

This is exactly what's happened to me today! I was charged 0.99 multiple times to my debit card when I don't even have this debit card connected to my Microsoft account. I'm not the only one with this issue and nobody else has this debit card number as I've never used it for Microsoft or anything else because it's a new debit card. Microsoft has some explaining to do! Did you ever resolve this issue or did the charges ever disappear for you?

I have done that and it was denied by my bank, and no charges are on my account. What are my options?

Hello!

I'm an independent advisor and a member of the Xbox Community just like you.

I will be glad to help you.

In order to request a refund, you need to know which account the charge came from. You can find this out by reviewing the purchase history of every account in which you have entered your card.

https://account.microsoft.com/billing/orders

If the charge does not come from any account, a Microsoft agent cannot help you cancel the charge, you must report it as unrecognized with your bank, your bank information may be in danger.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Unfortunately only the bank has the competence to help you.

You can only request a refund from Microsoft's side if you have access to the account from which the purchase was made. Have you verified all the account you have access to?

Has your child not created a secondary account?

When you purchase a subscription it's set to automatically renew and the charge is run as a recurring or pre-authorized charge. Rarely credit cards, some debit cards and MOST prepaid debit cards will not allow pre-authorized charges. You can contact your
bank and ask them to allow pre-authorized charges on that card, if they say no you will have to use a different card.