charges on my credit card

Not exactly sure how it works. In my case I used a credit card with a zero balance. They did charge the card but on my credit card online statement the card showed the charge but I still had a zero balance. Now the charge has been taken off the card like
they said. Hope this helps. Good luck.

I agree. That was my issue --- fraudulent charges on the credit card. I contacted the credit card company, and they addressed the problem. Unauthorized charges and a compromised card number may be what happened in your situation, too.

But microsoft only charges when the product gets shipped and they charged my credit card

Once you get to the point that money is owed, you have to call billing support. This happened to me when my credit card company flagged the charge as fraudulent. Credit card was good. Just had to call to grt card charged again.

also, my credit card on record is EXPIRED, and somehow, they continue to charge my NEW credit card with billing! how do they even know what my information is??