Charges made by my account but seems to be hacked

Hi Vincent B, my name is Courtney and I would be happy to help.

I understand the problem, and I am very sorry that this has happened. If you have already recovered access to your account, check the transaction history and see if the debit of money that has been stolen from you appears there. To do so, you must enter the following link.

https://account.microsoft.com/billing/orders/

In case the money that has been stolen from you appears there, it is possible that you can request a refund (Although you mention that the money was transferred from one account to another, I think that this way is not possible). Anyway, we can try, you can access the refund form here:

https://support.xbox.com/forms/request-a-refund

Regarding what you mention how to prevent this from happening again, personally, I would recommend activating two-step verification (MFA) on your account to provide a little more protection and prevent someone from stealing your account again.

https://support.microsoft.com/accou...-account-c7910146-672f-01e9-50a0-93b4585e7eb4

I hope this information has been useful to you.

Best regards,
Courtney.

Hi Glenn! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account being compromised.

Just a gentle reminder that we are only Xbox gamers here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

As for the unauthorized charges, you may contact your bank to request to cancel/stop all the charges from your payment method.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

So when this kind of thing happens they recover the account and do an investigation into how the user got the account and also charges that were made while the account was hacked so the charges can be refunded. It takes a little bit of time but they will
get back to you when the investigation is complete.

after reading this thread, while it is the responsibility of the account holder to be in charge of his account its not possible all the time, a while ago i had an account hacked and such made a new one and that wasnt even my fault, but you are lucky you
didnt get a console ban

It did not restrict the change for 30 days that I know for an absolute fact. I caught this the day it happened and was already locked out of my account. The very next day it said my account no longer existed. So I'm sorry to you but your information is wrong. You can choose to believe me or not but I know what I have in my emails. I constantly overlook my email but at work I cant be on top of everything as fast. I soon as I noticed which again was still the same day I tried to get my account back. This is what I am talking about. If the 30 day thing was actually in effect I bet I would have my account back just fine. I have proof if you would like me to show you I still have my email account that was attached to my Microsoft account. I did try to contest it as well but like I said my main email was removed immediately and had the new email of ******@gmail.com to recover my account. Its really sad that one of the biggest tech companies in the world own "30 day restriction" doesn't even work but AOL an old and rarely used anymore emails protections worked better.

*** Email address is removed for privacy ***