Charges/Billing

Don't know if you have tried this but here is a link on how to do it. It has step by step.

support.xbox.com/.../remove-xbox-live-payment-option

If I remember correctly going to your profile account let's say it's through Outlook, you can remove the credit information from there. How come you get now 3 months of subs paid back if you have ben trying to do this for 2 years in a row though?

go to you account here https://account.microsoft.com/services/

and see what servers and subscription you have signed up for

Hi there,

Thanks for reaching out to the forums today. I understand you're currently being charged for Xbox Live Gold and Game Pass but can't see it subscribed to your account.
If you have multiple Microsoft accounts associated to your payment option, I suggest for you to sign in to each of your Microsoft accounts to review the purchase history.
Follow the steps in the View your Xbox purchase history online section so you can compare their purchase
history to your bank or credit card statement.

For any billing or subscription issues, I recommend to contact Customer Support
The best way to request a call back from a member of our support team is from the Contact Us section on the bottom of any of our support pages.

1. Sign in at xbox.com.
   
2. Select Contact Us.
   
3. Choose your category. (In this case, Xbox One.)
   
4. Select "No Thanks" when presented the virtual agent.
   
5. Pick a topic. ( see my purchase history)
   
6. Select to Request a call from Support.
   
7. 
   

Those steps will get you to a real person who can assist you further. Hope this helps and please let us know if they have!

Hello, check at https://account.microsoft.com in services and subscriptions and deactivate any auto renewals of these.