Charged twice for live payment

Discus and support Charged twice for live payment in XBoX Sales and Promo to solve the problem; I came back to Xbox after a while not playing and had to buy Xbox live again however I’ve been charged twice for a 3 month subscription. If you could... Discussion in 'XBoX Sales and Promo' started by IKyleMI, Aug 2, 2018.

  1. IKyleMI
    IKyleMI Guest

    Charged twice for live payment


    I came back to Xbox after a while not playing and had to buy Xbox live again however I’ve been charged twice for a 3 month subscription. If you could let me know how I can be refunded for the repeated purchase and the proof you may need that would be great
    thanks.

    :)
     
    IKyleMI, Aug 2, 2018
    #1
  2. obifret
    obifret Guest
    charged twice for one game?

    hello I purchased the game ark in the xbox live store today and I had two emails telling me I the payment was made I checked my account and it looks like I have been charged twice for the one game.

    no payments are showing up in my bank yet so could you please confirm that I have not been charged twice.

    regards

    Stefan boxall
     
    obifret, Aug 2, 2018
    #2
  3. Lekjih
    Lekjih Guest
    Charged twice for Xbox Live subscription?

    Exactly as the title says, my monthly payment is normally x amount, and this month there was an added 5.99. When I checked billing, it said I'd been charged twice for Live.
     
    Lekjih, Aug 2, 2018
    #3
  4. StuartATrueRed
    StuartATrueRed Guest

    Charged twice for live payment

    StuartATrueRed, Aug 2, 2018
    #4
  5. StuartATrueRed Win User

    Charged twice for live payment

  6. Ranklu Win User

    "Oops. Not sure what happened there. Please try again later." Microsoft Store Error.

    Better check your payment statement, this literally happened to me yesterday (with the same games) and every single time it said "Oops. Not sure what happened there." I received a charge. I used live agent chat and the man there charged me twice more trying to "check the error."
  7. Ultima22-E54394E3-FF Win User

    Error 80153410 when I try to buy something.

    I'm trying to buy State of Decay.

    I've deleted my profile and recovered it twice.

    I've cleared the temporary cache 3 times.

    I've deleted the marketplace data.

    I've deleted the rights database.

    I've deleted all payment options.

    There are no overdue charges on my gamertag.

    I've checked/tested my connection twice.

    I cannot change my windows live ID for another week.
  8. bralmo13 Win User

    Continuously charged for my gamepass after cancelation

    Hello Pax10, my name is Brett. I am an independent advisor, happy to help you today.

    Just to clarify, they are charging you twice on Xbox account associated with the same email, but charged to two different payment methods with different corresponding Purchase Orders?

    If so, have you tried reaching out to Xbox Support via telephone or Live Chat, rather than email during normal business hours?
  9. HassanB Win User

    XBLA Payment Charged My Account Twice

    Hello,

    Please go through your billing history located here. If you can see that more points were deducted than should be and the billing history page shows this as being true, please
    contact phone support for additional assistance and click
    Request a Call.
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Charged twice for live payment

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