Charged too much

Hi Jaco, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please, look for the purchase in your Transaction History.

Sign in here: https://account.microsoft.com/billing/orders?period=AllTime&type=All

Then, copy the order number and contact Xbox Support.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Hi there Himrmcme, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

In this situation, I recommend using the tool provided by Microsoft so that you can investigate for yourself the information of the account with which the purchase was made through the following procedure:

1. Log in with your Microsoft account (it doesn't matter if it's not the account used for the purchase) at the following link:

https://account.microsoft.com/billing/payments

2. Under "Don't recognize a charge on your bank statement?" click on "Investigate".

3. From the list, choose the card with which the charges appeared and enter the CVV if prompted. If you haven't added the card where the charges are being made, you'll need to add it to proceed with this process.

4. This will allow you to see all transactions made with this payment method even if they were made by another user on their own account. Click on the transaction that matches the amount on your card to see more details.

5. If a different account from the one you are currently logged into made the purchase, the partially censored email address of that account will appear. This should be enough for you to know which account the charges are associated with. If it is an account you own, simply log in and request a refund through the following link:

https://support.xbox.com/forms/request-a-refund

If you do not recognize the Microsoft account used for the purchase, it will be necessary to contact your bank/financial institution to report this charge as fraudulent.

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hi Matt

I saw some reports from other players about this.
It seems this could is a problem with this upgrade to vault edition (the game ask for the full price instead of the $30 difference)

Please report this problem to both Activision and Xbox
Hopefully a fix is going to be released as soon as possible

https://support.xbox.com/help/account-profile/m...

https://support.activision.com/modern-warfare-i...

As you purchased the upgrade recently please ask for a refund :

https://support.xbox.com/forms/request-a-refund

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Matt

Just to confirm, are you able to see the same $105 charge in your Microsoft account order history?
https://account.microsoft.com/billing/orders

[quote user="SlaughterMcKill"]

OP's question is rather subjective, but I'd say someone has definitively been gaming too much when they've effectively rejected the living world in exchange for an artificial world or series of artificial worlds. In other words, they "live to game."

[/quote]

Pretty much what I said, except you put it much more straight to the point... Agreed.