Charged for subsription with auto renewal off/ disabled.

I have been trying for the last few days to find someone to actually talk to about this problem to success. Any phone number I find just refers me to the stupid chat bot that does not work.

Either way my problem is that I only ever use the Xbox Live redeemable cards and only have a credit card on my account because the service refuses to allow me to not have one since I original signed up for it. This has happened a few times where the auto
renewal would be reset to an on state but I always caught it before it could charge me. I do not know why it resets and previous attempts to contact microsoft about it have resulted in nothing. My account is now essentially suspended and I refuse to pay $34
charge that could not be at the fault of myself. I would be more understanding if as example I was to attempt to purchase a digital good without enough credits in me account and THAT charged me but this isn't remotely like that.

I am nearing the end of my rope trying to get this dealt with and becoming more irate the longer I attempt to deal with this.

:)

 

Removing Credit Card Question

Hi, i currently have a subsription for a 1 month using a cred it card i turned auto renewal off because i dont want to be charged i wil use a redeem code card for now and i was wondering once the subscription runs out and auto renewal is off will i be able
to remove the credit card ( its my only payment method ) and redeem a 3 month?

 

Xbox payment

Hey As long as you disable auto renew before the due date you will not be charged.

 

You would need to contact support and speak to billing. http;//support.xbox.com/contact-us Say no, thanks to the virtual assistant and you should be given the options to
either chat with support or request a call back. If you don't see those options, change your topic.

 

Hello Blood Lictors,

Thank you for bringing this issue to our attention. We recommend contacting the
Xbox Support Team in order to review the charges and subscription on the account. We will provide steps on how to contact the support team. Be sure to let us know the results!

1. Click the support link we provided
2. Select Billing in the category area
3. Select No Thanks...
4. Select Error messages and codes
5. Select Request a call from Support

 

Hey there, I'll get to the point very quickly.

You can
request a refund here.

OR chat with an xbox
support agent from here. (You will need to specify your problem and then at the end you will have the option to get in touch with the support )

Hope this helps

 

It says to answer no then gives me a contact button that just reopens that chat bot. endless loop of no help. Same with every phone number I have called. Either text link to the bot or verbally gives me the html.