Charged for subsription but cant request refund

Mostwanted12354 · Aug 5, 2021

Why can I not contact support to get a refund for a subscription when they charged me for it today, and i terminated/canceled it today. Sadly havent played xbox for almost a year and forgot about the subscription, but it seems poor service to not being able to request a cancelation and forcing the consumer who doesnt want the service to be forced into this...

:)

Smwutches

You should be able to cancel it and refund it at http://account.microsoft.com If not, you can request a call back or chat with support at http://support.xbox.com/contact-us If you don't see those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.

RainingRoses

Hey Jack,

Unfortunately we aren’t able to access accounts or issue refunds here on the forum. You will need to fill out the request refund form or speak to support, who will be able to help with this.

For infomation and instructions on requesting a refund please go to:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

If you encounter any issues with this, contact support through the link Smwutches posted above.

When contacting support you may need to adjust your options to speak to someone. Try selecting “I don’t recognise a charge” under “subsriptions and billing”. You will then be able to request a call back or chat online with a support agent.

Please note:

Requesting a refund does not guarantee a refund and most purchases are not eligible for one after 14 days.

Any questions/concerns I’m happy to help! 😊

BTRUITT95

You can also request your refund or cancel subsription via your help on the console. goto help search help for refund it will goto our accnt list all recent purchases and you just click the one yo want then click refund you may have to confirm more than
once. Only the purchaser need to go through the refund info pages.

XBF Leo G

Hello Alex,

Thank you for posting on the Xbox forums. We recommend
cancelling the Xbox Live subscription to find out if the subscription will automatically refund the charge. If the charge is not automatically refunded, we recommend
requesting a refund for the transaction. If you are unable to request a refund due to your region, please reach out to the
Xbox support team
for help with the charge. Be sure to let us know the results!

CIDkidzPILLZ

That's definately strange that support said that they couldn't refund you for a double charge.

Did you try requesting a refund threw this 'Request refund' Xbox Support link?

Charged for subsription but cant request refund