Charged for items already purchased

The service does specifically say that you must download the new items from the in game marketplace. If you purchased the new version from the Xbox Store and were charged then nothing can be done about that.

As for the new DLC. If you did add it from the in game menu then give phone support a call and they should be able to refund you the money. If you live in North America dial 1-800-469-9269

You'll need to redownload it from your purchase history.

I have already been charged for the item but it is not in my store inventory or anything, there is no purchase history of it on my Microsoft account but I have been charged and I was told to wait 48 hours for a refund but nothing has happened it has been 4 days now

Hello DinoVukusic,

Have you tried to choose the Buy Now option? It will not charged you twice since you have already purchased the item.

Please let me know what will happen

Regards,

John

Hello Teresa Gonzalez-Student,

Thank you for posting in the Microsoft Community,

I'm sorry to hear that you have been billed for a subscription that you did not purchase. To resolve this issue, you can contact Xbox customer support by visiting the Xbox support website. They will be able to investigate the issue and provide you with a refund if necessary. It's important to have your account information and billing details ready when you contact them.

To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
   1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
      
   2. If not, please select the country/region it is showing and select the correct one among the list.
      
   3. Make sure to use to check the available contact times of the support.
      
   4. Select the "Contact Us" button
      
   5. Select the drop-down menu options that will match your concern.
      
   6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
      
   7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
      
   8. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
      
   9. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.