CHARGED FOR A FREE GAMES FOR GOLD GAME!!!

The free games on gold should be free, no hidden charges. That would be weird if there were any

For games for gold there is no charge

therefore the balance isnt the issue

games for gold are free for gold members the previous post already answered your question

Hi there,

Star Wars Jedi Knight: Jedi Academy is indeed a free games with gold and should not have charged you for the game. Essentially it still charges you but only 0$. You will still see the transaction in your order history but for 0$.

Does it let you get any of the other two free games with gold and have you always been able to get the free games with gold? Just attempted to get them and see if it charges you or not, but don't complete anything.

If you game share the subscription you won't have access to the free games, but you say you purchased it a week ago so that game should be free.

Hi

Sorry to hear this has happened. I am pretty sure it is available under Games with Gold until the 15/01/2020.

I would suggest you check out the Request an Xbox digital product refund page and submit a refund
request citing this is a Games with Gold game.

Thanks but already tried the refund request, no actual way to rectify the problem or assured it is fixed, only to await a response which will take 72hours plus up to 5 days for a refund that is if i get a refund?? In the mean time out of pocket with other
payments due over a free game