Charged but error?

Hi ™Bloody98, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to change your Gamertag after the error message? Did it still charge you?

In this situation, the best course of action is to contact Support.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Yes. The first charge came up then the error displayed on screen then shortly after that the second charge showed up.

well could it be a membership renewal?

everytime you purchase a dashboard deal they tell you this membership will renew at this date

they also send multiple emails to the contact email

You can check your account at billing.microsoft.com to see what the charges were for. Otherwise, you'll need to call support to have them help you out.

There is no direct email for billing support. You would have to contact them by phone or chat. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us