Charged 3 times for the same game

Discus and support Charged 3 times for the same game in XBoX Sales and Promo to solve the problem; I bought GTA San Andreas the other day. First time the order was cancelled for whatever reason and I see that refund in my account, I then tried to re... Discussion in 'XBoX Sales and Promo' started by kammora, Jan 6, 2021.

  1. kammora
    kammora Guest

    Charged 3 times for the same game


    I bought GTA San Andreas the other day. First time the order was cancelled for whatever reason and I see that refund in my account, I then tried to re purchase the game with success only to be charged 3 seperate times, so twice more than I should have??
    These extra transactions are cleared, they are not pending..

    I opened a refund ticket with MS but only got a generic reply denying the request and stating some policy where you can get only a cirtain number of refunds a year, of which I have had none.

    Can anybody shed some light on this, I am just going to need to cop it. I am a bit hesitant to buy anything through the MS store if I need to pay triple.

    Thanks

    :)
     
    kammora, Jan 6, 2021
    #1
  2. Francia J. Win User

    I was charged 3 times for same game I purchased.

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    We need to validate first what is the issue. Just a friendly reminder though that all successful transactions are added to our order history in real-time. Can you please sign in to https://account.microsoft.com/billing/orders and check if you can see the game transaction 3 times? If yes, you can request a refund by signing in to https://xbox.com/refunds.

    If none, you may need to reach out to your bank to dispute the other charges that you received.
  3. Lucas Lauer Win User

    got charged 3 times for the same minecraft purchase

    Hello, jacob. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    If you got charged two times and the order did not went through - it was only processed on the third time - you should be automatically refunded within the next 72 hours.

    Please note that if you used a credit card to make the purchases, you might only see the refund on your next credit card statement/invoice. You can call your bank in the next days to confirm if the money was refunded to you.

    Feel free to ask back any questions.
  4. Smwutches Win User

    Charged 3 times.

    For billing issues you would have to call support.
  5. Mister Gwyther Win User

    Charged 3 times.

    Hey Luke. I'm a little confused, you say you got charged three times, but you only put up two line items. You can see every item you purchase on your account by visiting
    https://billing.microsoft.com. If you feel there is a discrepancy though, please contact phone support (support.xbox.com/contact-us)
    for more assistance.
  6. ZAJAXZ Win User

    To anyone having problems with TWD Ep 3 Season 2

    Now I got charged 3 times for the same item. >_<
Thema:

Charged 3 times for the same game

Loading...

  1. Charged 3 times for the same game - Similar Threads - Charged times same

  2. How can I cancel a recurring mo thky charge to an Xbox account t that is not mine and and I...

    in XBoX Accessibility
    How can I cancel a recurring mo thky charge to an Xbox account t that is not mine and and I...: How can I cancel a recurring monthly charge to my credit card for an Xbox account that isn't mine and I do not have access to? Moved from Microsoft Teams / Unknown/other / Other...

  3. why was i charged 3 times for $13 from my credit card? i accepted 1 friend request and got...

    in XBoX Accessibility
    why was i charged 3 times for $13 from my credit card? i accepted 1 friend request and got...: is there a way to speak with a real person on the phone and not AI? if i dont find a resolution or explanation to this issue im going to charge back my payment cause i did not order anything and...

  4. How do I stop being charged for XBOX PC gamepass subscription? It wont let me remove my...

    in XBoX on Consoles
    How do I stop being charged for XBOX PC gamepass subscription? It wont let me remove my...: How do I stop being charged for XBOX PC gamepass subscription? It wont let me remove my current card without adding another one, but I dont want to keep being charged....

  5. I have been charge 2 times on 15 June and 16 June on same account subscription for...

    in XBoX Games and Apps
    I have been charge 2 times on 15 June and 16 June on same account subscription for...: I have been charge 2 times on 15 June and 16 June on same account subscription for Microsoft Xbox why? 4747c83c-8870-4e9e-a706-a5772426dcef

  6. Xbox series elite 2 core charge time

    in XBoX on Windows
    Xbox series elite 2 core charge time: Got this controller since yesterday So i need to full charge it before use And how long does it take to charge it? d9028d90-8616-4158-8e00-81a8c36019ba

  7. Charged 4 Times, No Game Received Despite 1 Receipt For 1 Charge. Full Refund Request.

    in XBoX Games and Apps
    Charged 4 Times, No Game Received Despite 1 Receipt For 1 Charge. Full Refund Request.: I have been charged four times. Twice for one game, which I tried to pay for twice after being told the transaction did not go through. Then I tried to pay for another game once and was charged...

  8. I'm not sure why I'm being charged four times in a month

    in XBoX on Windows
    I'm not sure why I'm being charged four times in a month: I need to talk to someone about being charged seven times when I should only have one account 8a6ebdc0-98f6-4817-b906-3bfaa5b58c56

  9. Xbox charged me 6 times for one game now has not given me refunds on cash app, and it won't...

    in XBoX on Windows
    Xbox charged me 6 times for one game now has not given me refunds on cash app, and it won't...: What do I do if Xbox charged me 6 times for a game I didn't even receive, and refuses to give me an actual refund for the game it says has already been refunded. I haven't received any of the cash...

  10. I was charged 3 times when subscribing for gamepass ultimate at 1 time whem i should have...

    in XBoX on Consoles
    I was charged 3 times when subscribing for gamepass ultimate at 1 time whem i should have...: My subscription to xbox gamepass ultimate has been charged off my account 3 times at once when i should have only beem charged 1 time how do i fix this or reverse it...