Chargebacks

Discus and support Chargebacks in XBoX on Consoles to solve the problem; Hello. This issue has had me really confused and honestly has been causing me some anxiety. Microsoft's customer support keeps telling me that charging... Discussion in 'XBoX on Consoles' started by MatthewLeee, Jan 6, 2019.

  1. MatthewLeee
    MatthewLeee Guest

    Chargebacks


    Hello. This issue has had me really confused and honestly has been causing me some anxiety. Microsoft's customer support keeps telling me that charging back an XBOX purchase through my bank, not microsoft, will not result in any account suspensions or
    bans, it will only revoke the license of what I purchased, unless it is repeatedly done. However, I have also been told that charging back a purchase through my bank will result in a permanent ban/suspension, and I have heard stories of people getting permanent
    suspensions for charging back a purchase. I've been getting many different answers and I am really confused. I have no plan or desire to charge back any purchases, but my mother and I share a bank account so I'm worried she may accidentally charge back an
    XBOX purchase.

    :)
     
    MatthewLeee, Jan 6, 2019
    #1
  2. MatthewLeee Win User

    Chargebacks

    Thank you, however I am still confused. Not only have people gotten banned for chargebacks, but it states on Microsoft's site this. What’s a chargeback, and why isn’t it okay?
    A chargeback refers to a refund processed directly through a bank or credit card company, rather than the retailer that sold the goods being refunded. If you encounter a specific issue with a game or otherwise
    have reason to request a refund, it should be approached through Microsoft. Chargebacks that circumvent Microsoft refund policies harm content creators and undermine the integrity of the Microsoft Store, and can be considered a form of fraud.
  3. pawncrackers Win User

    Chargebacks

    Hi there,

    Instead of resorting to chargebacks, and all the associated issues/anxiety, contact Xbox Support to refund a game, if you are not happy with it.

    You can also initiate a self refund, if you have purchased the game within the last 2 weeks and have played for less than 2 hours. More here: https://support.xbox.com/en-IE/billing/xbox-subscriptions/digital-goods-subscriptions-refund

    Best,

    L
  4. zmaster2XXX Win User

    Chargebacks

    There isn't a way to speak to them unless you're in an enforced situation.
  5. KindGryphon Win User

    Chargebacks

    Really? Because https://enforcement.xbox.com/en-US/home/staysafe#topic6 says otherwise

    What are some specific examples of marketplace theft?

    Marketplace theft includes, but isn’t limited to:

    • Purchasing content from illegitimate third-party websites
    • Getting, asking for, or using redemption codes illegitimately
    • Attempting to abuse Microsoft refund policies
    • Gaining refunds (“chargebacks”) through a bank or other financial institution for the purposes of circumventing Microsoft refund policies
    • Using a system glitch or loophole for financial gain
    • Successfully using a redemption code or other content and then claiming that the code or content didn’t work
    • Participating in behavior that unfairly financially harms Microsoft or its partners

    What’s a chargeback, and why isn’t it okay?

    A chargeback refers to a refund processed directly through a bank or credit card company, rather than the retailer that sold the goods being refunded. If you encounter a specific issue with a game or otherwise
    have reason to request a refund, it should be approached through Microsoft. Chargebacks that circumvent Microsoft refund policies harm content creators and undermine the integrity of the Microsoft Store, and can be considered a form of fraud.
  6. Smwutches Win User

    Chargebacks

    We are here to shed some light on this matter and would like to inform you that chargebacks do not interfere with the Xbox Live Account. This wouldn't affect you in any way and isn't grounds for suspensions or bans. We would also like to refer to our

    Xbox Code of Conduct
    for a bit more information on this matter. Also our Enforcement team unfortunately doesn't have a phone number to reach them. Hope this all helps!
    There have been people who have received bans for doing chargebacks.
Thema:

Chargebacks

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