Chargebacks

Thank you, however I am still confused. Not only have people gotten banned for chargebacks, but it states on Microsoft's site this. What’s a chargeback, and why isn’t it okay?
A chargeback refers to a refund processed directly through a bank or credit card company, rather than the retailer that sold the goods being refunded. If you encounter a specific issue with a game or otherwise
have reason to request a refund, it should be approached through Microsoft. Chargebacks that circumvent Microsoft refund policies harm content creators and undermine the integrity of the Microsoft Store, and can be considered a form of fraud.

Hi there,

Instead of resorting to chargebacks, and all the associated issues/anxiety, contact Xbox Support to refund a game, if you are not happy with it.

You can also initiate a self refund, if you have purchased the game within the last 2 weeks and have played for less than 2 hours. More here: https://support.xbox.com/en-IE/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Best,

L

There isn't a way to speak to them unless you're in an enforced situation.

Really? Because https://enforcement.xbox.com/en-US/home/staysafe#topic6 says otherwise

What are some specific examples of marketplace theft?

Marketplace theft includes, but isn’t limited to:

• Purchasing content from illegitimate third-party websites
• Getting, asking for, or using redemption codes illegitimately
• Attempting to abuse Microsoft refund policies
• Gaining refunds (“chargebacks”) through a bank or other financial institution for the purposes of circumventing Microsoft refund policies
• Using a system glitch or loophole for financial gain
• Successfully using a redemption code or other content and then claiming that the code or content didn’t work
• Participating in behavior that unfairly financially harms Microsoft or its partners

What’s a chargeback, and why isn’t it okay?

A chargeback refers to a refund processed directly through a bank or credit card company, rather than the retailer that sold the goods being refunded. If you encounter a specific issue with a game or otherwise
have reason to request a refund, it should be approached through Microsoft. Chargebacks that circumvent Microsoft refund policies harm content creators and undermine the integrity of the Microsoft Store, and can be considered a form of fraud.

We are here to shed some light on this matter and would like to inform you that chargebacks do not interfere with the Xbox Live Account. This wouldn't affect you in any way and isn't grounds for suspensions or bans. We would also like to refer to our

Xbox Code of Conduct for a bit more information on this matter. Also our Enforcement team unfortunately doesn't have a phone number to reach them. Hope this all helps!

There have been people who have received bans for doing chargebacks.