Charge for Xbox Pre Order

Pre order a play & charge kit that is the only problem I have with the xbox one I had to pre order a play & charge kit for the controller

Hi!

Thanks for your post, this sounds like the transaction for your pre-orders did not fall through. If you pre-ordered a game it takes around 10 days before release to be charged. So when the initial pre-order is placed it does not charge immediately if being
purchased with a credit card, the order will charge only when the game is approaching release. If an account does not have funds at the time or charging or a card is expired, it will result in the pre-order license being revoked. To fix this, the game must
be purchased.

For more information on this, view this article:
Pre-order Xbox One digital games in the Microsoft Store

I hope this information helps, thanks again.

Make sure you were charged when you originally pre-ordered. If you pre-order using a credit card/Paypal, you're not charged until within 10 days of the games release. So if you weren't charged when you originally pre-ordered, you would not receive a refund.
The order would have just been cancelled. You're only charged at the time of pre-order if you pay with your Microsoft account balance.

If you pre-order with a credit card/Paypal you're not charged until within 10 days of the game's release. So until you've been charged, you can just cancel the pre-order and then pre-order the better version.

Hey K1NG B4NGAR4NG! If you pre-ordered it with Microsoft currency you will be charged immediately, granting access to the pre-order bonuses. If you pre-ordered with a credit card, you will not be charged until 7-10 days before the game is released, at that
time you will be granted the pre-order bonuses. Thanks for understanding!