charge for wrong item

Hello EJ305KILLit!

Thanks for reaching out to Xbox forums support.

Can you please provide more details / information about your issue? The information you provided is a bit vague and confusing.

Where did you purchase the redeem code? You say that you have a redeem code but you also say that you were charged? Was this a mistake at the place where you purchased this card from? Let us know!

In order to submit the refund request, visit this link here :
Request an Xbox digital product refund

You can always
contact us here for further assistance, but all refund requests must go through that form.

I would also suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and see what might be causing that issue.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more. Let us know!

Felix

Xbox forums support

Was it a digital code that you redeemed?

Most places that you order from will not charge your card until the item has actually shipped. Alot of times they may place a hold on the funds for the item but the charge wont be deducted until the process and ship the item. Has the item been shipped yet?

Hello, SpEcIaLEffectzZ

I Would Very Much Like To Help You Out Dear Chap,

I Do Not Like Telling You The Bad News But When You Purchase Content With Microsoft Points The Transaction Is non-refundable. You Will Not Be Able To Reverse This And You Will Have To Just Learn From The Mistake.

You Could Complain & Call Support About This Issue But In The End You Might Have No Luck! Here Is A Link If You Would Like To Phone Them Up And Explain The Issue Regarding This Matter.
support.xbox.com/.../contact-us Good Luck Chap!

Hello, groobazzz. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Were you charged today? And your subscription new billing date did not change?

Please take a look at the steps here to know how to investigate a billing charge from Microsoft:

https://support.microsoft.com/en-us/account-bil...

If you really cannot find where this charge came from, I would suggest you to contact your bank or credit card company and dispute the charge. Xbox billing support usually does not refund a charge that did not come from your account.

Feel free to ask back any questions and let me know how it goes.