Changing the main email on Xbox account that belonged to my father who has passed away

Discus and support Changing the main email on Xbox account that belonged to my father who has passed away in XBoX Accessibility to solve the problem; I was wondering if it is possible to change the email that my Xbox account is under. I have had the account for over a decade and have more games... Discussion in 'XBoX Accessibility' started by DomenicB_964, Sep 19, 2023.

  1. DomenicB_964
    DomenicB_964 Guest

    Changing the main email on Xbox account that belonged to my father who has passed away


    I was wondering if it is possible to change the email that my Xbox account is under. I have had the account for over a decade and have more games purchased on it than I can remember. The email had belonged to my dad since I was a kid at the time, but since he passed away a few years ago I have continued to use, and purchase items on this main account. I knew the password to this email so I wasn't too worried about changing it, But a few days ago it told me I need to verify his account with his old cell phone getting a verification code. He passed over 2 years ago so I don't even know where his old phone is, not that it would even work. Is their any way I can change this email to one of mine so I still have access. I have been trying to find a phone number to call about this, but the AI bot always hangs up before letting me talk with a real person. If anyone could help with this problem or at least point me in the right direction I would really appreciate it. Thank you.

    :)
     
    DomenicB_964, Sep 19, 2023
    #1
  2. MateusFontana Win User

    Xbox Gamepass Ultimate with Microsoft Family

    Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

    First, welcome to the Xbox community.

    We appreciate your coming to the Xbox community, regarding your question and unfortunately, the pc does not have the option to set it as home, it already exists on the console, so account sharing works, but it is possible to use your father's signature on your profile on pc, as long as you're not playing at the same time.

    To play on your PC profile, you need to add your father's account that has a Windows subscription, follow the instructions below.

    Go to the windows settings, select the option accounts, click on email and accounts, click on add a Microsoft account, in which case the account to be added must belong to the person who has signed the game pass.

    Now go to the Microsoft Store and log in with the account that has the game pass in it, which in this case is your parent's account. Go to the Xbox app, and log in with your account.

    *Importantly, it is necessary that the account logged into the Microsoft store belongs to the person who has the game pass subscription, so the system can understand that it has an active subscription.

    *Thank you in advance for contacting us, I hope this can help you.
  3. CristianVacchiano Win User

    Trasfer data from an account to another

    Unfortunately that's not what I was looking for, I wanted to pass all the things of that account (initially created with my father's email) On my email
  4. l The Lukedog l Win User

    Still labelled child account despite being 18 years old

    Hi,

    Checking that Xbox Family link has reaffirmed the same issue I have had for several years. My account is still considered a child account as it is linked to my father’s Xbox 360 era account.

    He lost access to the email attached to the parent account and lost the password years ago. He has also unfortunately since passed away.

    As a result, I am unable to access his account and remove my child account status. Is there any other route I can go down in solving this issue?

    Thanks for your time.
  5. Just a Volunteer Win User

    Old Xbox account recovery issues

    "I believe the email to the account is also not correct since it was made using a one time use email by my father."

    Your father would be the only one who knows.

    Create a new account with your credentials.
  6. KindGryphon Win User

    Trying to transfer

    My father and I once shared this account when I was a child. I created an Xbox live account and my father used the email. I have since grown up and moved away, only discovering now that my old account is still linked to his currently-active Microsoft
    account. Is there a way I could take my Xbox account and move over to a different Microsoft account while leaving my father's Microsoft account intact?
    No unfortunately not. Nothing is transferable between accounts
Thema:

Changing the main email on Xbox account that belonged to my father who has passed away

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