Changing membership from monthly to annual

Hey dickvoce

Thank you so much for keeping us updated on the results from your order history. In reference to the reply that XBF Ezra G provided, I was curious to know if you had a chance to review your

subscription status? This will further provide us with the insight we seek.

I believe that your subscription may perhaps be in a suspended or past due state due to you switching your subscription billing cycle. You are immediately billed upon switching the type of subscription, however there are rare instances where the payment
gets stuck in limbo. In this scenario you would have to settle that past due balance first by visiting the
Services & subscriptions page provided in the link above.

If you could please verify this info for us, and provide that feedback, we can further isolate the origins of this matter.

Hi there,

Thanks for your post! I understand you're experiencing issues with games acquired through Xbox Live Games with Gold. When attempting to launch these games, are you receiving any error messages? Since you've switched to an annual subscription, have you noticed
any other differences with your account? We recommend verifying the purchase by visiting your

Order History and viewing your Subscriptions in settings, if the subscription is not there, then there could have been an issue completing the purchase.

To view your subscription history, visit: Settings>Subscriptions; there you will see all past and active subscriptions with billing information and start/end dates.

Please keep us updated!

Did as you suggested and the purchases are shown. The only change I've made was a week ago I had to change my password due to Microsoft not suddenly recognising my account. The only game I want that I can't access is forza 4

Hey there dickvoce,

Sorry to hear you are running into this problem with the games with gold not launching. It sounds like it did not recognize that the 2 subscriptions were running simultaneously. In this case it would be best to
Contact Xbox Support by requesting a callback or to chat with an agent so that they can take a look into your account.

Give this a shot and let us know if it has helped.

I started the monthly service in November and went to the annual in December. Didn't cancel monthly until 4/24 when the problem started. I'm a little surprised Microsoft didn't notice I was still paying the monthly when I had gone on tothe annual plan.
My fault I guess. But no the annual is paid thru November