Changing Email Addresses

Hi,

I have 2 Microsoft accounts, one linked with an xbox gamertag, and the other one isn't linked with any account.

when I try and change the email address by adding the second account, it says that the account is already being used on an existing account.

How can I change this, as I have tried a few times to do it, but I am unable to change the email address to match the gamertag.

All help is appreciated

:)

 

Changing Email address

Are you allowed to use an email other than a hotmail or msn account like a gmail account. I no longer use my email that is associated with my GT and would like to use my gmail account

 

changing email address

how do i change my xbox live email address

 

You can switch email addresses between the accounts only if they are not Hotmail, Outlook or Live emails. You can NOT switch gamertags between Microsoft accounts in any way.

See here to change emails around: NOTE that you will have to change the email of the first account to something else in order to free it up for use to change to the other account:

http://support.xbox.com/en-US/my-account/microsoft-account/change-email-sign-in-for-microsoft-account

 

I am trying to change the address from a Hotmail account to a gmail account, is this possible?

 

Yes, you can change TO any email address that is not Hotmail, Outlook nor Live mail. You just can't change TO one of those emails - as they are permanently connected to microsoft accounts.

You can switch any email to a Gmail just fine.

 

Hey Olivia,Close


Let's try to get this sorted out for you. In order to change the main email associated with your account please visit our Manage
Alias site. Before doing so however, make sure there is no other Microsoft Account linked with the account you wish to switch to, as there can only be one alias per account. To see if the email you want to use has a Microsoft Account associated with it,
simply try logging in to either an Xbox or our
site. If you see a Gamertag, that means there is an account under that email and you would need to Close the Account. Let
us know if you need further assistance.

 

Ok this is possible Keep in mind if you used your gmail account for anything that has to do with MS including on a Windows 10 computer then it will have been attached to a MS account.

Just so I am understanding you correctly you want to take your Gmail email and attach it to your MS account that is attached to your xbox profile you have already gone to account.microsoft.com/addassocid
and signed in with your Hotmail account and tried adding your Gmail email as an alias to that account and it came back saying that your Gmail email is already attached to another MS account?

If this is the case we need to find out what MS account the Gmail account is attached to.

So if you need to figure out what MS account the Gmail account is attached to you would want to go to account.live.com/acsr to try and get back into that MS account that has the Gmail address on it.

To make the rest of this go smoother I will use the following chart

A1= Hotmail account

A2=Gmail account

Keep in mind following these steps will ONLY change the email you use to sign into your account with AND IF YOU remove the HOTMAIL email from the account at the end these steps you will NO LONGER have access
to the Hotmail email IF you want to keep the Hotmail email you can leave it on the account and just have multiple aliases on your account that you would be able to use either one of them to sign into the account.

So with that being said follow these directions after recovering your Gmail account:

1. Sign into A2 at account.microsoft.com/addassocid and you would want to choose to add a new (outlook account) to this account (dummy account)

2. Make new Outlook account the primary account on A2

3. Remove Gmail email from that account.

4. Sign out.

5. Sign into A1 at account.microsoft.com/addassocid Choose add an existing email and put your gmail email in there they will send you an email to verify that you have access to that gmail email to verify
it.

6. make the Gmail email the primary email.

7. Remove Hotmail email from the account (REMEMBER DO NOT DO THIS IF YOU STILL WANT ACCESS TO YOUR HOTMAIL EMAIL)

Once you do this any console that you have this account on you would need to remove the profile from it and then add it back with the gmail email.