Changes my Microsoft email address and now can’t log into Xbox anymore

Discus and support Changes my Microsoft email address and now can’t log into Xbox anymore in XBoX Accessibility to solve the problem; Hey guys, I changed my e-mail address on my Microsoft account and now I can’t log into my Xbox. My gamertag still shows my old email address (that... Discussion in 'XBoX Accessibility' started by Ella49, May 18, 2025.

  1. Ella49
    Ella49 Guest

    Changes my Microsoft email address and now can’t log into Xbox anymore


    Hey guys,

    I changed my e-mail address on my Microsoft account and now I can’t log into my Xbox.

    My gamertag still shows my old email address (that has been deleted off my Microsoft account and as far as I know doesn’t exist anymore). When I try to log into using „other device“ the authenticator app directly links it to the correct (current) email address but and everything seems to work until the Xbox shows me error 0x80a4001a - „There was a problem and we couldn’t continue“. I’ve googled this problem and tried changing my password, removing my account from the Xbox,… nothing worked. I then tried to log into using using the new email address that should be linked anyways but it has me create a whole new gamertag which seems to now be associated with my email. I did look my gamertag up on xboxgamertag.com and it still exists.

    How do I get my old gamertag and my games and such back?

    :)
     
    Ella49, May 18, 2025
    #1
  2. LeeRichards5 Win User

    Change Email associated with account

    We have the same problem. I wanted to change email address’ as old email is no longer accessible. I have filled out the verification form twice. First attempt was met with a reply saying I had to contact my internet provider, second reply was congratulations we have verified your account. I still can’t log into profile as Microsoft are saying it’s going to take one month to change the details.

    So in conclusion I can’t log into my profile as they’re sending verification codes to my old inaccessible email address...extremely frustrating!
  3. Demented Dame Win User

    Parental e-mail address removed, tried everything but the forums.

    Have you tried logging on to the parent account to change the email address? I understand that the email doesn't exist anymore, but can you log into the GT accociated with it? If so, you can change the email address then accept
    the new terms of use. :)
  4. lotionman Win User

    Why does my xbox 360 games not let me connect to xbox live? my wifi and everything are fine it’s just the xbox 360 games don’t let me play them

    Now it says that i can’t even log in to my account on xbox 360 anymore
  5. KindGryphon Win User

    Account doesn't exist, please help

    I asked my stepson to delete my email from his Xbox as me and his mum are divorcing. But he's done something where I now can't log in, receive or send emails. It says Account doesn't exist. Please help, I need to recover this
    Was the email that was deleted a Microsoft email? I ask because per https://support.xbox.com/en-US/help...nt/change-email-sign-in-for-microsoft-account

    Warning When removing an email alias that’s connected to a Microsoft domain (such as @Outlook.com, @Live.com, or @Hotmail.com), that email is completely deleted from our systems and can’t be used to send or receive emails. It won’t be available for use again as an alias on another account. Microsoft doesn’t recycle email addresses, so it can’t be reclaimed at a future time.
  6. Kendyl McVay Win User

    How to recover stolen account?

    I’m having the same problem. I can’t log into my fortnite because it says that my email doesn’t work anymore.
Thema:

Changes my Microsoft email address and now can’t log into Xbox anymore

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