changed Xbox companion app over a month ago, but app still shows old gamertag

Discus and support changed Xbox companion app over a month ago, but app still shows old gamertag in XBoX Accessibility to solve the problem; My Xbox Console Companion app (on pc) shows my old gamertag [img] I clicked the 'change gamertag' link over a month ago. it directed me to... Discussion in 'XBoX Accessibility' started by Bobby12eol, Jun 30, 2022.

  1. Bobby12eol
    Bobby12eol Guest

    changed Xbox companion app over a month ago, but app still shows old gamertag


    My Xbox Console Companion app (on pc) shows my old gamertag


    changed Xbox companion app over a month ago, but app still shows old gamertag [​IMG]


    I clicked the 'change gamertag' link over a month ago. it directed me to social.xbox.com where I changed it (for free).

    When I click on the link again, I see my new gamertag on social.xbox.com

    changed Xbox companion app over a month ago, but app still shows old gamertag [​IMG]


    If I insert a new gamertag, I'll have to pay a fee.

    my xbox profile shows the following tag:


    changed Xbox companion app over a month ago, but app still shows old gamertag [​IMG]


    Why does the Xbox companion app still show the old one?

    :)
     
    Bobby12eol, Jun 30, 2022
    #1
  2. Lucas Lauer Win User

    changed Xbox companion app over a month ago, but app still shows old gamertag

    Hello, Bobby12eol. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    Have you tried to sign out and then in again from the Xbox Companion App?

    Please try to do it and let me know if it still shows your old gamertag.
  3. Lucas Lauer Win User

    changed Xbox companion app over a month ago, but app still shows old gamertag

    Since your new gamertag is showing on all apps and websites and not only on the companion app, it is probably just a cache issue.

    Try to reset the companion app:

    - Go to Start > Settings > Apps > Apps & features > Xbox console companion > Advanced options > Reset.

    Restart your computer and sign in to it again to see if the old gamertag still shows on it.
  4. Bobby12eol Win User

    changed Xbox companion app over a month ago, but app still shows old gamertag

    I did sign out and back in again, no change
  5. OG Gamer Win User

    Old gamertag showing on Xbox app

    Hi, for some reason my old gamertag is showing on the xbox app, yet I changed my gamertag ages ago. Is there any reason why my old gamertag is showing on the xbox app rather than my new gamertag?
    Try signing out and then signing back in.
  6. TheDualPistols Win User

    COD Ghosts App - All You Need To Know

    I changed my gamertag months ago but it says my old name on the app, can this be changed somehow?
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changed Xbox companion app over a month ago, but app still shows old gamertag

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