Changed email attached to my Microsoft account - Xbox console & Windows 10 work, Xbox...

Discus and support Changed email attached to my Microsoft account - Xbox console & Windows 10 work, Xbox... in XBoX on Windows to solve the problem; Hello - I changed my email address recently for my M$ account. Currently what happens is when I open the Xbox (Beta) app, my games are all showing on... Discussion in 'XBoX on Windows' started by chucktowski, Mar 14, 2020.

  1. chucktowski
    chucktowski Guest

    Changed email attached to my Microsoft account - Xbox console & Windows 10 work, Xbox...


    Hello -

    I changed my email address recently for my M$ account. Currently what happens is when I open the Xbox (Beta) app, my games are all showing on the left-hand side that I have installed, but it does not show my profile as signed in.


    Changed email attached to my Microsoft account - Xbox console & Windows 10 work, Xbox... [​IMG]


    Next, when I click sign in, it will pop up a window to enter my credentials. While that is happening,
    it seems like the app recognizes my account.


    Changed email attached to my Microsoft account - Xbox console & Windows 10 work, Xbox... [​IMG]


    When I click continue, I enter credentials to log in and it seems to work. The app still has the not-signed-in experience. Clicking "Let's Play" instead on the above screenshot has the exact same behavior. I have restarted my PC, verified that my Windows
    10 account = the correct email. I can log in on xbox.com and on Microsoft's site. (I am posting here after all)

    I also updated all xbox apps on my machine, with no change.

    :)
     
    chucktowski, Mar 14, 2020
    #1
  2. Loraine Mon Win User

    How to delete Xbox account from Windows 10 PC

    Hi,

    Once you sign in to the
    Xbox website
    , the Games app on Windows 10 or on an Xbox console, it will automatically create a random Xbox Gamertag.

    If you are trying to delete an Xbox Account or Profile from your Microsoft Account, the Microsoft Account itself will be deleted.

    However, you have an option to change the email address attached to the gamertag by following the steps on this

    link
    .

    Let us know if you have further queries.
  3. chucktowski Win User

    Changed email attached to my Microsoft account - Xbox console & Windows 10 work, Xbox Windows 10 App does not

    Hi Jose -

    I did try that previously, and tried again just now. It still didn't work for me.
    HOWEVER you did give me a good idea; I have another Microsoft account, so I logged in with that one. It was successful. I then signed out of it, and tried to log in with my original account;
    that worked.

    So it was almost like I had to force my original account to really sign out by switching accounts to a totally different one, and then when I signed back in with it it correctly 'provisioned' everything. If that makes sense.
  4. XBF Leo G Win User

    Changed email attached to my Microsoft account - Xbox console & Windows 10 work, Xbox Windows 10 App does not

    Hey chucktowski,

    Thank
    you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If anyone needs assistance
    with this issue or any other issues, we suggest creating a new thread.

    Thank you
    again and have a great day
    chucktowski!
  5. ACCURATE JOSE Win User

    Changed email attached to my Microsoft account - Xbox console & Windows 10 work, Xbox Windows 10 App does not

    Have you tried selecting the "use a different account" option? When I changed my email address from a school email to a Gmail account, I selected that option and it worked. It might not work, but could be worth a shot.
  6. HueHef785 Win User

    Changed email attached to my Microsoft account - Xbox console & Windows 10 work, Xbox Windows 10 App does not

    ugh Ive seen nothing but issue as a beta tester...smh
Thema:

Changed email attached to my Microsoft account - Xbox console & Windows 10 work, Xbox...

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