Change primary email too mine

Hi there
DaveMondschein,

Thanks for reaching out to Xbox Forums support. I understand there is an issue with updating your Microsoft email.

I recommend to try the following troubleshooting article:
How to change the email address associated with your Microsoft account

Give this a try and let us know the results.

Felix

Xbox forums support

Hi there
DaveMondschein,

Thanks for reaching out!

To better help organize the forums, please reply on the original post
.

We'll be locking this thread now. Please do not post multiple threads for the same issue.

Many thanks!

Felix

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Do you have access to both accounts?

You need to have access to those two accounts to perform the steps. Please note that it is only applicable if your main email address is a 3rd party email address and is not a Microsoft email address. We cannot transfer a Microsoft email address from one account to another.

If that was 3rd party, you have to sign it in via https://account.microsoft.com/ > Your info > Edit account info. You have to add a new email address to free up your main email address so you can add it to your current Xbox account.

If I kept his email on there, and added mine and made mine primary would his email account still get lost and then I get the emails? Or will everything still be the same.

There is a process to change the primary email on a Microsoft account.

First add it as an alias do not make it primary. Make sure it works correctly to sign in. Promote that email to primary and again validate. Last remove the former primary address from the account.

You can search on how to change primary email on MS account and should find a step by step guide.