Change password

Hi there!

If you can access the app on your phone we suggest navigating to the settings screen and then signing out and signing back in.

This should prompt it to ask for the password and you can enter the new one.

If it does not, be sure to uninstall the app, power off the device for 5 mins and then sign back in and reinstall the app.

Post back and let us know how that goes!

If you have not yet purchased your new slim, I would change the passord ASAP here at Xbox.com, and then also at the Xbox.com site, you might want to go to "My Account," and then
Xbox Profile Protection (in case the link does not work, it can be found under the "Settings and Preferences" column). From there, you will see a list of your consoles that do not
require a password for sign-in. If your old console is listed there, you should click "require profile download" for that console. Then if access to your profile is attempted on the old console, it should prompt them for the WLID and password.

Hello toro1471, please contact Xbox at support.xbox.com/contact-us

Be sure to have all your account information with you so the call can be faster

Hello
Je’Andre Murphy,

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and see what might be causing that issue.



As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

Felix

Xbox forums support

Intenta recuperar la contraseña y si no puedes contacta a soporte de xbox para que te ayuden a recuperar su cuenta