Change old phone number

Hi Joseph! I'm Rostom, an Independent Advisor. I will be glad to help you here. No worries, we will do our best now to get this sorted out.

I just want to confirm, are you still able to play or access your games from your console?

I would like to change my old phone number to my new number

Sorry to hear it. You can change your personal information at
https://account.microsoft.com and any other contact preferences can be changed here https://account.xbox.com/ContactPreferences

Hi there Chosen O, I am Lumie and I would love to assist you today.

I am so sorry you are having issues receiving emails to your verification Microsoft account.

The best place to start is to check your internet connectivity and your connectivity to your Outlook. Do you receive the email on another device?

It's also good to check your Junk Email settings to check if you have blocked or removed safe senders and to check your filters at the bottom.

If that doesn't work, check your junk and storage. (Can be found in the Storage setting under general)

If none of this works, try changing your password.

You can find more information here: [support.microsoft.com/office/d39e3341-8d79-4bf1-b3c7-ded602233642]

I hope this helps.

Let me know if I can be of any further assistance. -Lumie

Sadly i am still having the same issue, the phone number used was an old number and i cant use it due to me having changed that previous number