Change of Shipping Instructions

Hi Michael Barham ,



Thank you for posting to the Microsoft community.

In this case you are best to request all back from support. There may be something going on with the purchase.

When you go to Contact Us to get it to request a chat follow these steps:

Step 1 ----select Xbox One

Step 2 ----select see other options then subscription changes

Step 3-----select show contact options
Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

We look forward to your response.

Truly Yours,

Fatima

Microsoft Moderator

Are you returning a purchase? if so, then yes. All you need to do is to include everything you received in its original packaging and attach the return label to the shipping box. Make sure there are no other labels on the shipping box.

If it is for a repair, then follow the instructions here:

The email confirmation for your service order request contains packing and shipping instructions. For illustrated packing instructions, see:

How to pack for shipping

After your device has been packed, print your shipping label, tape it to your package, and then follow the shipping instructions in the confirmation email.

https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced

That is not normally true. They typically don't ship back the items that were shipped with the console. The instructions tell you not to ship anything but the console.

According to this support article under the pack and ship your device it says (direct copy and paste from that article):

The email confirmation for your service order request contains packing and shipping instructions. For illustrated packing instructions, see How to pack your Xbox console, Kinect sensor, or Xbox accessory for shipping.

After your device has been packed, print your shipping label, tape it to your package, and then follow the shipping instructions in the confirmation email.

So the confirmation email should give you those instructions on what you need to pack and send in.

Here is the link to the support article

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

Instructions for packing consoles for repair do state not to send anything back with the console as it's not guaranteed to be returned. That includes the shipping box.