Change of email address to another Microsoft account

Aimee_Mc · Oct 8, 2023

Hi

I recently changed my legal name and have begun using a new Microsoft email address however even I attempted to update my Xbox login to said new address, because it's a Microsoft address I'm not able to add it as an alias.

Is there another route to changing the email associated with my Xbox account as I don't want to lose purchases, account history, friend list etc?

:)

Aimee_Mc

Hi

So just to confirm, there's nothing that can be done to simply amend the email address to a pre-existing one - my only choice is to create another new account?

Kathy A.

Hello Aimee_Mc,

Thank you for posting in Microsoft Community.

This is an interesting question. We appreciate your wait in our response. Microsoft accounts offers a single sign-in to other Microsoft services, including Outlook.com, OneDrive, Skype and Xbox. To avoid any privacy or security breach to your data, changes to Microsoft accounts are all automatically handled and validated. We will not be able to manually make any changes to the account, but for now please allow me to provide you support about this issue.

Is the new Microsoft email address added as alias for your Xbox log-in?

If yes, then you may try to use the sign-in preference option from your account to set specific alias for signing in to your account. Link: Manage how you sign in to Microsoft (live.com). Or learn more here: Contact - Microsoft Support

..
Otherwise, you will be unable to combine two Microsoft accounts.

Let me know if you have questions.

Sincerely,

Microsoft Community Moderator

RainingRoses

Hi Aimee,

Sorry, this thread was escalated and I’m not sure why you haven’t received an official response yet. I’ve asked the team to follow-up here.

If you’d prefer to contact support directly for assistance in real-time, you may need to adjust the category/topic options to speak with someone. If you get connected through to the virtual automated agent, just say ‘Talk to agent’. You can also send a DM to the team on Twitter @XboxSupport or @MicrosoftHelps

Annanda Martins

In this case i will escalate your thread so the Microsoft Customer Service team can further assist you, okay?

Thank you.

Kathy A.

Hello Aimee_Mc,

Thanks for your quick response.

Unfortunately, you cannot combine those two Microsoft accounts.

Microsoft does not have tools to transfer data from one account to another.

Our suggestion too cannot be done on your @hotmail.com nor your @outlook.com account as this is already an existing email address that would access the Outlook mailbox.

What I can only suggest is to keep both of the accounts.

Regards,

Change of email address to another Microsoft account