Change of email address and alias

Hi. This is my sons account. His Email account has been lost or shut down from inactivity so I’m unable to get onto it. I’m worried he will lose all his progress on games so wanted to make sure my email is attached, think it’s called an alias email? He is in my family group and I am the organiser - does that mean I automatically am an alias?

Also I’d like to change his email address to a different one that is active without losing his progress etc.

thank you 😊

I think I wrote this on the wrong account so if someone answers it’ll be sent to the wrong said email that I can’t get into!!

So please reply to me on this account. God technology is hard ha ha

Hi there RaisedIndoors,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with changing alias on a Microsoft Account.

When changing the alias on the account it has to be a new email or a 3rd party email. You will receive an error is you are trying to use an active Microsoft email, for example: hotmail.com, outlook.com.

I recommend reviewing the following article: Change the email address or phone number for your Microsoft account

• A new email address. Select Create a new email address and add it as an alias, and then follow the instructions.

• A non-Microsoft email address (such as an @gmail.com or
  @yahoo.com email address). Select Add an existing email address as a Microsoft account alias, and then select Add alias.

Hope this helps.

Is the email address verified? If it is verified, sign in to account.live.com and click add or change alias. There you can add a new email, make it the primary alias and removed the hacked email address. If it is not verified, but you know the password,
sign in to verifyme.microsoft.com and when it says your email hasn't been verified it will give you an option to change the email address you sign in with.

Yes you can change the original email address. This process is called changing the primary alias. The primary alias is the email address that is used to sign in to the account. The article explains how to complete this process.

That's correct. The changing of account's primary email address or alias is the use of email to sign in to the account.