Change current gamertag to email already associated with a gamertag.

Hey there S3NT1N3LI7,

Thank you for reaching out to us on the forums. You are able to update that primary email for your account but you cannot update it with an email that has an existing Xbox account attached to the email. In this case you are unable to use email 2 for the
account with email 1 since email 2 already has an xbox account attached to it.

What I would advise is creating a new email address and then adding it as an alias for your account with email 1. You can take a look at the following support article for proper steps in updating the alias.

• How to change the email address associated with your Microsoft account

I hope this helps.

1 Microsoft Account Email can not have 2 Gamertag's associated to it and yes, make sure you have no Microsoft Currency (MSFT Points, Xbox Cash, etc.) when you change your emails.

Follow these instructions:

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

Keep in mind that your new Microsoft Account Email that you want to use on your current Gamertag, MUST have its Security Proofs and Billing Information associated to it at account.live.com and have been ACTIVE for at least 30 days, without a Gamertag already
associated to it, prior to changing the Microsoft Account email associated to your Gamertag. If you did already make a Gamertag to it, then you have to create a new Microsoft Account Email, add/verify proofs, 30 days to use that new one.

Make sense? Let me know if that helped!

You cannot delete an account.

You can however change the email address associated with this current gamertag, which will free the your email address to use with your new/main gamertag.

You could of signed in with the wrong Microsoft account and that created a whole new gamertag, I would contact support (1-800-4MYXBOX) and double check to make sure you're signed into the right email address. The only way to get your gamertag changed is
by going to account.live.com, sign in to the email address your gamertag is associated with and change the alias. but if the email address you're wanting to use is already associated with a gamertag you need to sign into that account and delete the account.

what you need to do is to make a third email and change your gamertag to that one so you can free the email currently associated to it. then move your original account to the original second email you made as it will now not be associated with
any gamertag which will then once moved, your very first email will now not have any gamertag. the second will have the gamertag you want and the 3rd email will have the other gamertag you dont use



this is the simple version, i hope it helps!