Challenging XBox Gold subscription charge

Discus and support Challenging XBox Gold subscription charge in XBoX Sales and Promo to solve the problem; Hey everyone, my son inadvertently paid for a $59.99 Xbox Live Gold subscription when we are already paying for this service $9.99/month. Furthermore,... Discussion in 'XBoX Sales and Promo' started by LorneBrown1, Apr 19, 2020.

  1. LorneBrown1
    LorneBrown1 Guest

    Challenging XBox Gold subscription charge


    Hey everyone, my son inadvertently paid for a $59.99 Xbox Live Gold subscription when we are already paying for this service $9.99/month. Furthermore, we cannot see where the charge is listed on our Microsoft account. There is no history of this charge.
    However, his bank account processed the charge. I am having an impossible time finding a way to contact Microsoft Help Support for the issue. Anyone else have a similar issue?

    Thanks

    :)
     
    LorneBrown1, Apr 19, 2020
    #1
  2. XBF Brad A Win User

    Challenging XBox Gold subscription charge

    Hello Lorne,

    Thanks for reaching out to the forums. We see you are having issue with locating a charge. We recommend logging in with all emails associated to the console on the
    account website and check the order history. Here is a guide for requesting a call just be mindful they have very high call volume right now.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
  3. OCRyzen Win User

    Quick Question about the 1 month 1 dollar Gold program

  4. steeledwand7664 Win User

    How to dispute a charge made on xbox1

    Sounds like possibly a reoccurring charge for a gold subscription.

    Did you purchase a Xbox live gold subscription?

    You can check to see what exactly the charge was for by signing into your account at account.microsoft.com

    If it was purchased on your MS account.
  5. AnkitRath Win User

    Xbox game pass ultimate

    I did buy xbox game pass after buying xbox gold and i did this before the expiry of earlier subscription. But i haven't been charged for xbox live gold but do charged for game pass ultimate.
  6. medium bloke Win User

    cancel subscription

Thema:

Challenging XBox Gold subscription charge

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